KBS Process Specialist with English (+ Spanish language) KONE BUSINESS SERVICES (M/F)

Manage both standard and complex tasks with ownership and care across Sell to Cash (S2C) processes: Customer data, Contract data & management and Billing

Act as a subject matter expert in Sell to Cash (S2C) processes: Customer data, Contract data & management and Billing, provide guidance through mentoring and knowledge sharing, and build expertise across team

Collaborate across teams and countries to support harmonized, customer-focused solutions

Identify areas for automation and smarter ways of working applying Lean and Lean UX methodology, and challenge existing ways of working to drive better outcomes

Be confident in challenging the status quo and speaking up with ideas for improvement

Translate complex or process related topics into clear messages for different audiences

Support strategic projects across all phases to ensure successful implementation

Contribute to a positive, respectful, and inclusive team culture

2+ years of professional experience as a Subject Matter Expert in Sell to Cash (S2C) processes, with a focus on customer data, contract data and management, and billing

Strong verbal and written communication skills in English and Spanish, effectively engaging with diverse audiences across all organizational levels

Proficiency in SAP and MS Office 365 at an advanced level is essential

Problem-solving mindset and a strong interest in continuous improvement

Analytical mindset and skilled in working with large and unstructured datasets in Excel to organize, analyze, and extract meaningful insights

Understanding of automation concepts, Lean and Lean UX principles

Skilled in preparing and delivering clear, engaging presentations across various audiences

Works effectively in ambiguous situations with an end-to-end mindset

Relationship-building and stakeholder management skills across teams and functions

A collaborative spirit — someone who shares, listens, and helps the teams grow