Technical Field Service Support (Maintenance Troubleshooter)

• Great benefits - competitive base wage, overtime available, vehicle allowance.
• Work with industry - leading products and technology.
• Join a global organisation with a strong focus on training, safety and quality.

Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.

We’re looking for a Maintenance Troubleshooter to join our high performing Service team in Newcastle, reporting into our Branch Manager. The successful candidate will provide specialist technical support across Newcastle, Central Coast and Northern NSW.

• Providing technical support to the maintenance team by diagnosing and resolving complex equipment issues, while sharing technical knowledge across the business.
• Performing first visits and assessments of new equipment when required by supervisors or sales teams.
• Supporting the resolution of complex call-outs and technical issues by providing remote assistance and onsite support when required.
• Enhancing the technical capability of Maintenance Technicians by identifying root causes and explaining effective solutions.
• Ensuring all activities are carried out in accordance with KONE policies and procedures, including health, safety and quality standards.
• Building and maintaining strong customer relationships through professional and responsive service.
• Providing specialist support across Newcastle, Central Coast and Northern NSW, including travel to Coffs Harbour and Armidale to assist technicians with complex troubleshooting and critical breakdowns.

• Lift industry experience required.
• Current NSW Electrical Licence.
• Extensive experience troubleshooting complex lift and escalator faults.
• Experience managing critical breakdowns and stakeholder expectations.
• Motivated self-starter with the ability to manage competing priorities.
• Strong commitment to safety and quality.
• Customer-focused approach.
• Excellent communication skills and ability to work collaboratively within a team.
• Ability to coach and develop the technical capability of Maintenance Technicians.

• Enjoy career progression opportunities within a global organisation.
• Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work.
• Grow with comprehensive learning and development programs covering a wide range of professional skills.
• Vehicle allowance and cordless power tools provided.

Note: Applicants must either be a permanent resident or citizen of Australia or be a citizen of New Zealand to apply for this position.   

This role is being sourced directly by KONE. We respectfully request no agency approaches. 

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html