Operation Engineer

• Manage and contribute to end-to-end incident lifecycle, ensuring timely resolution within defined SLAs and KPIs.

• Perform advanced troubleshooting across multiple technologies and environments (global and local).

• Lead and/or support problem management and root cause analysis (RCA) initiatives.

• Collaborate with cross-functional teams (Product Owners, Developers, Business, and Support teams) for issue resolution.

• Provide hands-on operational support and coordinate with stakeholders during critical incidents.

• Apply DevOps best practices to improve operational efficiency and system reliability.

• Manage and maintain CI/CD pipelines using tools like Jenkins and GitLab.

• Develop and deploy automation scripts using Python, PowerShell, or similar tools.

• Contribute to continuous improvement of DevOps processes and workflows.

• Actively work on the semi-development workloads collected from the development teams.

• Actively find opportunities & drive the AI initiatives within the CAI Ops stream.

• Monitor system health and performance using cloud-native and third-party monitoring tools.

• Identify opportunities for proactive monitoring, automation, and stability improvements.

• Optimize infrastructure for performance, scalability, and cost-efficiency.

• Maintain strong understanding of applications, infrastructure, and product architecture.

• Manage configuration of systems within scope (where applicable).

• Ensure proper documentation and adherence to operational standards and processes.

• Strong experience in IT Operations / Production Support.

• Hands-on expertise in:

• Experience with system monitoring, alerting, and observability tools

• Experience in infrastructure optimization and cost management

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html