Service Account Manager

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

We are seeking a Service Account Manager to join our Service Sales Team in Melbourne, VIC. This person will nurture existing customer relationships and identifying new business opportunities to expand our customer portfolio and drive service growth.

• Build a deep understanding of customer needs to ensure customer satisfaction and retention, while identifying and maximising sales opportunities.

• Drive account growth by identifying value-added solutions and upselling opportunities within existing customer portfolios.

• Proactively develop and strengthen relationships with both new and existing customers to support long-term business growth.

• Develop compelling value propositions that clearly articulate the benefits and business impact of KONE's service solutions.

• Establish and maintain strong relationships with key internal stakeholders.

• 5+ years’ experience in an account management, sales specialist or business development role.

• Construction industry experience an advantage.

• Ability to communicate effectively with internal and external stakeholders.

• Excellent presentation and negotiation skills.

• A customer service mindset.

• Career progression opportunities within a global organisation.

• Access to world‑class learning and development programs.

• A supportive, high‑performing team environment.

• A total rewards package designed to recognise and motivate.

Note: Applicants must either be a permanent resident or citizen of Australia or be a citizen of New Zealand to apply for this position.  

This role is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html