Service Supervisor

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. 

The Service Supervisor is responsible for leading daily service operations and field workforce execution while ensuring exceptional service delivery, employee engagement, customer success, and financial performance. This role serves as a critical leadership position within the business and helps develop the next generation of operational leaders.

• Customer Focus

• Accountability

• Coaching & Development

• Operational Excellence

• Safety Leadership

• Communication

• Problem Solving

• Continuous Improvement

• Integrity

Accountability

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  Lead daily field service operations and technician workforce execution.

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  Drive customer satisfaction, retention, and responsiveness.

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  Manage labor productivity, route effectiveness, and workforce utilization.

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  Support repair opportunity identification and profitable execution.

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  Coach, develop, and retain high-performing employees.

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  Ensure compliance with safety and operational standards.

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  Monitor operational and financial performance metrics.

Operations Leadership

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  Optimize scheduling, resource deployment, and service coverage.

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  Improve response times and service quality.

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  Drive continuous improvement and operational discipline.

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  Ensure customer commitments are consistently delivered.

Customer Success

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  Build strong customer relationships and trust.

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  Resolve escalated service concerns professionally and promptly.

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  Serve as an operational point of contact for key customers.

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  Improve customer loyalty through excellent execution.

Repair Growth & Execution

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  Partner with sales teams to identify repair opportunities.

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  Review repair pipeline activity and scheduling priorities.

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  Ensure quality work is completed safely, on time, and profitably.

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  Increase customer value through proactive recommendations.

Talent Leadership

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  Recruit, train, and develop team members.

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  Provide coaching, mentoring, and performance feedback.

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  Strengthen employee engagement and accountability.

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  Build succession plans and future leaders.

What Success Looks Like

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  Improve customer retention and satisfaction.

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  Increase technician productivity and efficiency.

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  Reduce response times and service escalations.

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  Improve repair execution performance.

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  Strengthen team engagement and retention.

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  Deliver measurable operational and financial improvement.

• 2+ years of leadership experience in a service-oriented environment.

• Experience leading frontline employees or field-based teams.

• Strong customer relationship and problem-solving skills.

• Experience improving operational performance and team productivity.

• Excellent communication and organizational abilities.

• Exposure to union and/or non-union teams.

• Background in field service or technical operations.

• Experience with workforce planning, scheduling, and resource management.

• Improve customer retention and satisfaction.

• Increase technician productivity and efficiency.

• Reduce response times and service escalations.

• Improve repair execution performance.

• Strengthen team engagement and retention.

• Deliver measurable operational and financial improvement.

Successful candidates typically come from service-intensive industries where they have led field personnel, delivered customer outcomes, managed schedules and labor productivity, and driven operational performance.

• HVAC Services

• Building Systems

• Facilities Management

• Industrial Services

• Fire & Life Safety

• Utilities

• Transportation

• Logistics

• Manufacturing Maintenance

• Equipment Rental Services

• Mechanical Contracting

About KONE 
 At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance

We hire individuals who value culture because we believe culture drives innovation 

• We value your authentic self.

• Collaborative, creative, and supportive work environment

• Passionate about safety, quality, and innovation 

• We care about the communities where we live and work. 

The hiring range for this role is $105,100 – $137,970.  The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.