Business Process Manager-HO & SUPPORT-Processes

India·Mumbaimid

Business Analysis & ProcessBusiness Process Manager

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Requirements Summary

Excellent written and oral communication skills In depth knowledge about

Technical Tools

Business Analysis & ProcessBusiness Process Manager

Department	Retail Liabilities – Process Unit
Location	Mumbai
Number of Positions	1
Reporting Relationships	Process Manager
Position Grade	M4/M5

Writing detailed comprehensive processes basis changes in regulation, product, system etc post analyzing risks and responsibilities from all perspectives & ensuring timely release of the same by liaising with respective stakeholders.
Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information.
Identification of existing processes for revision / updation.
Providing tailor made solutions to Branches for specific business requirements.
Provide assistance to product / operations /management.
The team member will be responsible for ensuring that customer requests for deceased claim settlement are closed within defined TAT of Bank
Any process / policies affecting Retail Liabilities customers will have to be routed through this Team.
Handling query desk for quick resolution of queries / clarifications raised by channel