HO Performance Support Officer-Digital Sales-Digital Banking Kotak 811-Regional Sales

India·DelhiOn-sitemid

OtherDigital

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Overview

PSO_JD Handling & resolution of customer queries,

Technical Tools

OtherDigital

Handling & resolution of customer queries, complaints received at the Branch through co-ordination with various stakeholders
Assisting customers in completion of FKYC
Providing on field support to the Sales team & Branch teams for 811 customer servicing
Handling rejection cases & curing/resolution of same through co-ordination with the Business team
Conducting regular training sessions with the field/Sales team to improve their productivity
Monthly reconciliation of biometric devices which are with the field team
Publishing regular MIS (as & when required)
Customer out calling (as & when required)

~1 min read

Graduate (any stream) with 1-2 years of experience preferably in Banking Industry
Strong Communication skills – Verbal and Written
Good knowledge of MS-Office (MS-Excel in particular)
Assertive attitude
Self Driven
Service mind set
Pay Scale: As per HR categorization