Operations Team Member_WBG OPERATIONS (OPS)_0469_2579_1078710

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

• Manage end-to-end processing of Working Capital products including: 
  • Cash Credit (CC)
  • Overdraft (OD)
  • Working Capital Demand Loans (WCDL)
  • Letter of Credit (LC)
  • Bank Guarantees (BG)
  • Trade Finance transactions
• Ensure timely execution of operational activities within defined TATs and service standards.
• Monitor operational queues and ensure adherence to productivity and quality benchmarks.

• Verify sanction terms, facility documentation, and disbursement conditions.
• Ensure proper maintenance of security creation, limit setup, renewals, and modifications.
• Coordinate with business, credit, legal, and operations teams for smooth transaction processing.

• Ensure adherence to internal policies, RBI guidelines, audit requirements, and regulatory standards.
• Monitor operational risks and implement corrective actions to minimize errors and exceptions.
• Drive compliance with KYC, AML, and operational control requirements.
• Support internal, statutory, and concurrent audits.

• Lead and manage a team of operations officers/executives.
• Allocate work, monitor performance, and drive productivity improvements.
• Coach, mentor, and develop team members.
• Ensure adherence to process controls and operational discipline.

• Act as a key contact for Business Banking, Corporate Banking, Credit, Relationship Managers, and customers.
• Resolve operational issues and escalations promptly.
• Drive customer-centric service delivery and enhance stakeholder satisfaction.

• Identify opportunities for process automation and digital transformation.
• Implement process enhancements to improve efficiency, reduce risk, and enhance customer experience.
• Participate in projects, UATs, and system enhancement initiatives.

Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level. Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries. Ensure compliance with internal policies and regulatory guidelines during transaction processing. Maintain and update transaction records and reports using Excel and internal banking systems. Collaborate with other departments to resolve discrepancies or escalations related to customer transactions. Monitor transaction queues and ensure timely execution of all payment instructions. Assist in audits and internal reviews by providing necessary documentation and reports. Continuously identify areas for process improvement and contribute to enhancing service delivery.