Kraken12310mo ago

Senior Client Delivery Lead

Australia·MelbourneFull-timesenior

OtherClientDelivery Lead

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Overview

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system.

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Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Customer

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Kraken is a technology company with a mission: helping energy utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition. We recognised that legacy technology has held the energy industry back for too long. At Kraken, we set out to change that.

Through successful partnerships with E.ON Next, EDF, Origin, Octopus Energy, and Tokyo Gas (to name just a few), we support over 60 million utility customers globally and we’ve expanded our offer to support businesses in the water and telco industries, meaning we're on track to achieve our mission of impacting 1 billion people within a decade.

But we’ll never deliver on our ambitious goals without a team that is just as ambitious, so we’re expanding our tentacles and we are now looking for Senior Client Delivery Leads. The roles will be working closely with other members of the client delivery team to help with our APAC clients and global product teams.

Join a team that's redefining energy. At Kraken, we're not just changing how energy companies work; we're tackling the climate crisis head-on. Our decisions are guided by simplicity, customer benefit, and efficiency and customer happiness first. If you're passionate about making a real difference with cutting-edge technology and a customer-centric approach, you belong with us.

We are looking for more Senior Client Delivery Leads to join the Kraken delivery team. Ideally you’ll have experience working in the Australian energy sector or SaaS providers, and a lot of experience working with technical stakeholders (developers, QA, solution architects). If you love making things better for customers, building great products, working with technology, and bringing people together to find solutions, then you’ve come to the right place. We are looking for additions to our Client Delivery team that can help build our capability across our business with Kraken.

Our Client Delivery Team exists to turn complex problems into amazing outcomes. As a Senior Client Delivery Lead you’ll need to be comfortable working in partnership with the technology and operational teams at Kraken as well as the client. You’re going to need to live and breathe Kraken, and be as comfortable finding a meter read as you are trying to identify a customer need.

Senior Client Delivery Leads need to understand how Kraken works, be able to help clients identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.

You’ll be a valued leader in our delivery teams.

You’ll need to be able to produce well articulated written documentation for our clients and our wider Kraken team.

You’ll be facilitating and driving (sometimes ambiguous) conversations with clients in order to truly get to the root cause of their problems, and the options we have to solve it.

You’ll need to be comfortable taking a hands-on approach to verifying, testing, and demonstrating Kraken functionality to clients.

You’ll need to get into the finer details at times, learning how to use tools like SQL and Kraken APIs to find the answers.

You're a natural optimist, seeing every challenge as an opportunity to create something exceptional..

You’re inherently curious, always eager to learn and ask insightful questions

You’ll have strong written and verbal communication skills to clearly explain and document complex ideas making them easily understandable.

You’re self-aware to know your limits and know when to ask for help, while at the same time be happy to help out others when they need it.

Thriving in a fast-paced, evolving environment comes naturally to you.

You possess the self-confidence to push for the best customer outcome, balanced with empathy to understand diverse client needs.

You’ll be confident in having respectful, constructive conversations, even when they’re challenging.

Be based in Melbourne, and be able to come into the office 3 days min per week

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.