13d ago

NYC Manager of People & Operation Services

United States·New YorkfullTimemid

OtherManager

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Personnel Directing and developing employees including recruiting, interviewing, hiring, training, scheduling, safety education, supervising, performance reviews,

Technical Tools

OtherManager

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

Responsibilities

~2 min read

Personnel

→Directing and developing employees including recruiting, interviewing, hiring, training, scheduling, safety education, supervising, performance reviews, dispute resolution and terminations
→Build a team of customer-focused employees and fostering teamwork
→Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
→Ensure retail team schedules are completed and posted forecasting needs based on marketing and special events
→Update all Communication Boards including keeping up with all required city and state postings
→Demonstrate leadership in employee development
→Daily responsibilities will also ensure management team is focused on both guest experience and maintaining operational excellence in flagship presentation.
→Assist in communicating to store employees and enforcing all policies, standards, and practices

Business Acumen

→Assist Management in completing and managing income and expense budgets, profit and loss, etc.
→Assist Management in completing required corporate reporting documentation, both financial and operational
→Manage company resources responsibly including, inventory control
→Manage financial duties, including cash office compliance
→Protect company assets

Production

→Understand and implement store quality control procedures, including standards
→Coordinate production schedules to meet customer demands and minimize labor hours
→Inspect, troubleshoot, and assess any production or equipment problems
→Ensure all products meet Krispy Kreme quality standards

Sales

→Work with the General Managers to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals
→Assist the General Managers with maximizing retail and fundraising sales opportunities

Safety and Sanitation

→Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, etc.
→Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Leadership

→Communicate and model company standards and policies
→Implement efficiently and effectively directives from operations, corporate, and divisional management
→Develop and maintain store organization to promote efficient operations
→Interface with corporate office personnel

High school diploma or GED required
3-5 years management experience in a retail or QSR environment
Must be 21 years of age or older.
Strong communication, organizational, and leadership skills
Pleasant disposition, sociable, accommodating nature, and enthusiasm
Self-motivation, creativity, and adaptability
Basic computer, telephone, and fax knowledge
Must be available for full time (40+ hours/wk)
Completion of Krispy Kreme sponsored training programs
Post Secondary Education strongly preferred

What We Offer

~2 min read

✓Weekly Pay

✓Career opportunities- we are growing!

✓Comprehensive benefits (medical, vision, and dental insurance)

✓Employee discount program

✓401K plan

✓PTO

✓Company events

✓Education Reimbursement

✓Adoption Assistance

✓Life Insurance

✓FSA/HSA Plans

✓Pet Insurance

✓Loving People:

✓Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.

✓Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.

✓Loving Communities:

✓At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.

✓In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.

✓In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.

✓Loving Planet:

✓We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.

✓We are working on reducing food waste through donation efforts, animal feed, and composting programs.

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.

Manager of People and Operations starting salary is $85,000 per year.