AI Innovation Lab - Senior Creative Technologist

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OtherCreative Technologist

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Quick Summary

Key Responsibilities

roles, knowledge, handoffs, exceptions and what should stay human. Prototype at the lowest useful fidelity - Move from sketches and Wizard-of-Oz simulations to coded interfaces, live agents,

Technical Tools

OtherCreative Technologist

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

As Senior Creative Technologist you are the Lab's primary builder: part interaction designer, part engineer, part researcher. Working to engagement direction from the Associate Director and the Director, you turn ambiguity into momentum - taking a customer opportunity from brief to service blueprint, agent concept, working prototype and evidence. You build the interaction, not only the screen: agent state, confidence, permissions, explanation, escalation and outcome, across interface, voice, device, spatial and physical touchpoints. You are customer-facing throughout, and on smaller engagements you carry the day-to-day customer relationship yourself.

You bring depth in at least one making discipline - HCI, interaction or product design, industrial design, software development or creative technology - and the range to work across all of them. You would rather get something in front of people this week than perfect it for a month, and you are unprecious about the first version and rigorous about the evidence.

Responsibilities

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→Depth in one craft, range across several -HCI, interaction or product design, industrial design, software development or creative technology, with the ability to build directly in at least one medium and collaborate across code, agents, data, devices and fabrication.
→Practical AI fluency - A working grasp of generative and agentic systems, an AI-native way of working and the habit of picking up new capabilities quickly and applying them responsibly.

→Research and evaluation instincts - Experience learning with people and turning evidence into concrete changes to an interaction or system.

→Fluency in both design and engineering language - The judgment to work with customers, designers, researchers, engineers and industry experts, and healthy habits for seeking feedback and acting on it.

→Customer presence - Comfort presenting, demonstrating and running sessions with customer teams, and the judgment to carry a smaller engagement day to day.

Nice to Have

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Advanced degree - Master's degree in interaction design, HCI, design engineering, computational design or a related field.

Software prototyping stack - Modern web front end (TypeScript or JavaScript, React), Figma, Git, API integration and LLM or agent frameworks, with working knowledge of at least one cloud platform.

Embodied and physical AI - Microcontrollers and edge devices (Arduino, Raspberry Pi, ESP32 or similar), sensors, firmware, wireless connectivity, 3D printing or CNC fabrication, spatial audio or ambient feedback.

Immersive and motion - Unity or Unreal, WebGL or Three.js, AR or VR headsets, 3D tools such as Blender or Rhino, motion tools such as After Effects.

Lab, studio or consultancy background - Time in an innovation lab, product studio, design consultancy, creative agency or research group, building for clients under time pressure.

Mobility - Willingness to travel to customer sites and Lab locations as engagements require.

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.