Legal Assistant (Intake)-Remote from Argentina, Nicaragua, Colombia, Mexico, El Salvador, Honduras, Philippines

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  Send client welcome letter via Postrio, including copy of signed contract.

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  Confirm if client was previously represented.

• Referral notifications.

• Referral accounting.

• Send Disengagement or Client Termination Letter to the client.

• If directed, send Lien Letter to the Adjuster or new Attorney.

• POSTRIO: Send Closed File Letter to the client.

• Fluent in English – excellent oral and written communication skills

• Bi-lingual (English/Spanish) is a plus

• Data entry and record keeping

• Attention to detail

• Ability to manage multiple follow-up tasks with accuracy and prioritization

• Multi-tasking across phone and email handling high volume / stress

• Confident and strong judgment

• Problem analysis and problem-solving

• Professionalism and confidentiality

• Willingness to perform any/all tasks as assigned by supervisor and/or firm leadership in support of the firm’s growth and success

• High school diploma or equivalent

• Cloud-based systems

• Basic understanding of legal terminology and case types – motor vehicle accidents, premises liability, etc.

• Proficient with Windows and/or macOS with basic troubleshooting/computer literacy

• Document management – Microsoft Office Suite (Word, Excel, Outlook) and Nitro PDF

• E-signature platforms (DocuSign)

• Case management systems (CMS) – Litify or Salesforce are a plus

• Softphone applications/dedicated business phones with call recording/monitoring

• VoIP systems (Zoom, Teams, Vonage, RingCentral)

• Data privacy regulations / adherence to HIPAA (USA) or GDPR (outside of USA)

• 1-3 years customer service experience, preferably within legal, medical or insurance industries

• Prolonged periods sitting at a desk and working on a computer

• Processor : Intel Core i5 (10th Gen or newer) / AMD Ryzen 5 / Apple M series

• Ram: 16GB

• Operating System: Windows 11 or macOS 15 Sequoia

• Webcam: 1080p resolution or better

• Download and upload : Minimum 100 Mbps

We are a team and community-oriented personal injury law firm dedicated to winning for our clients who have had their lives turned upside down from injuries through no fault of their own. With multiple offices across Louisiana, we focus on ensuring people get maximum monetary compensation for various types of personal injuries or loss of a loved one from incidents like car wrecks, truck accidents, offshore, and workplace injuries. Our founders joined forces to build the premier law firm in Louisiana. With over 250 years of combined experience, our attorneys have earned a powerful reputation and have been nationally recognized as top trial lawyers. As a dedicated and high-performing team, we pride ourselves in our core values: All In, Work Hard, Play Hard, Honorable, Cutting Edge, Community, and Winners, Not Whiners. With all the proper tools in place, our mission is to stand up for our clients, stand with our community, stand by our work, and stand beside each other. You may begin your journey with Laborde Earles for many different reasons, but you stay for the team.

All In: Being fully committed to a task or endeavor. Giving 110% for the team and our common goals.

Work Hard, Play Hard: Emphasizing work life balance. Putting in the hard work for the clients that depend on us as well as turning work-mode off sometimes to add fun, laughter, and relaxation into our routines.

Honorable: Making moral and just decisions, having an ownership mentality, being reputable and respectable through your work product, client and teammate interactions, and personal and family life.

Cutting Edge: Having the most advanced or newest version of a product or service, ensuring that we are functioning at our highest capacity as a firm, both effective and efficient.

Community: Being a pillar for the surrounding area and the people within by rallying for and supporting them through giving back and volunteering. Supporting the constant growth and improvement of ourselves and each other.

Winners, Not Whiners: Being a team-player even when the going gets tough to support the goals of our team and the firm, maintaining a positive outlook through the day-to-day challenges and setbacks, celebrating the wins and successes, being willing to step in and help for the sake of the common goals we strive to achieve.