Clinic Supervisor

• Hires, trains and supervises receptionists, clinical assistants, referrals, and medical records clerks.
• Reviews, evaluates and develops improvement plans for staff and initiate remedial instruction for staff observed to need retraining.
• Participates in relevant meetings, trainings, and collaborative activities.

• Ensures coverage of absences on a daily basis. Performs tasks in absence of key staff or as workload demands.
• Facilitates smooth clinic flow and communications between all departments.
• Ensures compliance with existing policies and procedures.
• Ensures the maintenance of a safe and functional clinic environment, including facilities, equipment, custodial services and information technology.
• Seeks to maximize third party revenues through appropriate provider scheduling.

Patient Experience

• Advocates for patients by responding to complaints, supervising appointment tickler system, and providing patient letters.
• Collaborates with Site Manager, Associate Medical Director to maintain high standards of care and customer service.
• Other duties as assigned by supervisor.

Requirements

Knowledge

• Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership technique, and coordination of people and resources.
• Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Patient Service: Knowledge of principles and processes for providing patient services. This includes customer needs assessment, meeting quality standards for services, and evaluation of patient satisfaction.
• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records
• Personnel and Human Resources: Working Knowledge of principles and procedures for personnel recruitment, selection, onboarding, performance management and training.
• Health Technology: Working knowledge and experience with NextGen, Practice Management System and Microsoft Office software

Abilities

• Ability to deal courteously and effectively with stakeholders and maintain good working relationships with other staff
• Ability to create a budget, documenting revenue and expenses preferred
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Ability to work across cultures and demonstrate support of diversity, equity and inclusion.
• English/Spanish proficiency preferred but not required

• Experience and Other Certifications

• High School Diploma or equivalent.
• Two years’ progressively responsible work in an community health center, including direct services to low-income and immigrant patients
• Bachelor’s degree or medical/dental assistant certification preferred
• Cultural competence working in diverse/low income communities
• Supervision experience strongly preferred