Business Operations Manager

We saw a problem within the life insurance industry: getting covered took too long, involved too much paperwork, and required too many in-person meetings with sales agents. Having lost his father at a young age, our CEO, Jamie, was determined to make it easier for people to get the coverage they needed to provide for their families. So, we got to work. We developed a method of real-time underwriting leveraging AI and, in doing so, reduced the months-long process of applying for life insurance to minutes. Our digital experience is quick (instant decisions!), loved by users (check out our Trustpilot or Google reviews) and prolific ($74 billion+ in coverage provided).

We are looking for someone to join our Business Operations team and help lead strategy and planning, develop new processes and operating cadences, enhance performance management and forecasting, and support key cross-functional initiatives. The ideal candidate will possess a mix of Strategy, Analytics, and Operations background. They will have demonstrated experience providing strong business analytics, and delivering on projects of all sizes. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities.

• →Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• →Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• →Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• →Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives 
• →Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• →Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

• Start-up mentality. Desire to roll-up your sleeves, and problem-solve
• BA / BS degree or equivalent practical experience
• 5+ years of experience in a business strategy (BizOps, management consulting, etc.), data science, or product management role 
• Experience working with large datasets and using practical statistical analyses, including with SQL
• Demonstrated ability to lead complex projects end to end
• Outstanding executive-level verbal and written communication skills
• Passion for solving complex problems, and building scalable processes
• Uncanny ability to embrace ambiguity and see around the corners
• Impeccable attention to detail, follow-through, and resourcefulness
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Comfort working in a high growth, constantly changing environment