HR Generalist - Bilingual (English/Spanish)

HR Generalist - Bilingual (English/Spanish)
Location: Remote, Mexico
Employment Type: Full-time

We’re looking for an HR Generalist to support a fast-paced, U.S.-based HR services firm and the clients it serves. You’ll be the first point of contact for day-to-day client needs, keeping onboarding, offboarding, HRIS records and compliance tracking accurate and on time. You’ll work side by side with fellow HR Generalists and HR Business Partners on a U.S. team, communicating fluently in both English and Spanish with clients and employees. If you love HR, enjoy thinking critically and take ownership of everything you touch, we’d love to meet you.

Benefits and Compensation

• Permanent Work from Home
• Paid Time Off
• Monthly Performance Bonus
• Annual Bonus
• Health Allowance
• Internet Allowance

What you’ll do

• Client Support: Serve as the first point of contact for assigned clients, responding to requests the same day (or first thing the next morning) with accuracy and great service, in English or Spanish.
• Onboarding and Offboarding: Coordinate new hire packets, system entries, terminations and related documentation so every transition is smooth and compliant.
• HR Documentation and Records: Prepare offer letters, change forms and status updates, and keep personnel files, HRIS data and client records organized and audit ready.
• Compliance Tracking: Maintain client compliance calendars, complete routine audits and follow-ups, and support leave of absence tracking and employee relations recordkeeping.
• Recruiting Support: Coordinate client job postings, candidate screenings, interview scheduling and background checks.
• Reporting and Team Coverage: Generate standard HR reports and summaries, track time spent on client work and cross-train with peers so nothing falls through the cracks.

What you’ll bring

• 1 to 2 years of progressive HR experience, ideally in a fast-paced or multi-client setting, with exposure to employee relations and compliance.
• Hands-on experience with onboarding, offboarding and HRIS administration.
• Fluent, professional spoken English and Spanish.
• A bachelor’s degree in Business Administration, Business Management or a related field is strongly preferred.
• Advanced computer skills, including the Microsoft Office Suite.
• A professional, welcoming customer service style.
• Sound judgment and discretion with confidential and sensitive personnel matters.
• A self-driven, growth-minded approach and the ability to work independently and as part of a team.
• A reliable internet connection and a dedicated home workspace.

Big plus (highly preferred):

• Experience working with California HR policies and employment requirements.

How you work

• Problem solving: You ask “why,” dig into issues and land on practical, compliant solutions.
• Teamwork: You communicate daily with the team and step in wherever coverage is needed.
• Sound judgment: You don’t make assumptions, and you know when to escalate.
• Planning & organizing: You juggle multiple clients and deadlines and keep every task on track.
• Professionalism: You represent the team with polish in every client interaction.
• Quality focus: You take pride in accurate records and well-done work.
• Dependability: You respond quickly, meet deadlines and flag mistakes right away.
• Ethics: You protect confidentiality and do the right thing even when no one is looking.