Lalamove1mo ago

Assistant Customer Service Manager

Japan·TokyoFull-timemid

OtherCustomer Service Manager

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Quick Summary

Overview

Technical Tools

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Lalamove is a leading on-demand delivery platform that is disrupting the logistics industry by connecting customers and drivers through advanced technology. We operate with Passion, Execution, Grit, and Humility. In Japan, we are rapidly scaling to empower local SMEs and individual users with lightning-fast delivery solutions.

As the Assistant Customer Service Manager, you will be the bridge between our frontline operations and management. You will lead a team of CS Specialists to provide world-class support to both our users (customers) and our partner drivers. You will drive efficiency, monitor KPIs, and ensure that every interaction reflects Lalamove’s commitment to speed and reliability.

What We Offer

~1 min read

✓Global Culture: The energy of a global tech giant combined with the focus of a local Japanese startup.

✓Impact: You aren't just managing tickets; you are helping shape how Japan moves.

✓Growth: Rapid career advancement opportunities as we expand our footprint across Japan.

Location & Eligibility

Where is the job

Tokyo, Japan

On-site at the office

Who can apply

Listing Details

Posted: May 1, 2026
First seen: May 2, 2026
Last seen: June 14, 2026

Posting Health

Days active: 42
Repost count: 0
Trust Level: 31%
Scored at: June 14, 2026

Signal breakdown

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Apply for this position

Lalamove

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Lalamove is a leading on-demand delivery technology company that connects users with drivers in multiple countries, enabling fast and efficient delivery services.

Employees

3k+

Founded

2013

Domain

Jobs

External application · ~5 min on Lalamove's site

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