Lalamove
Lalamove7h ago
New

Senior Associate, Platform Growth & Operations Support

Hong Kong SarFull-timesenior
OtherAssociate
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Quick Summary

Requirements Summary

3–4 years of hands-on experience in operations, platform backend configuration, e-commerce operations, or data/process management.

Technical Tools
OtherAssociate
We are looking for a highly meticulous, structured, and proactive Operations Support Senior Associate to join our expanding operations team. In this role, flawless daily execution is your foundation—you will take full ownership of platform configurations, business settings, and market growth initiatives (e.g. incentives, coupons, subsidies). Grounded in your hands-on operational expertise, you will act as a key bridge between cross-functional teams, leveraging your strong communication skills and modern tools (including AI and automation) to continuously optimize operational efficiency and workflow accuracy.
  • Execute daily platform configurations, business logic settings, and market initiatives (online incentives, subsidies) with absolute precision to maintain target service levels.
  • Monitor day-to-day operations and strictly ensure all market activities and incentives align with the allocated budget. 
  • Rigorously review and validate operational data to ensure zero configuration errors and prevent live platform issues.
  • Develop, refine, and maintain systematic documentation, SOPs, and configuration change logs for clear operational tracking.
  • Operational Optimization & AI Adoption :
  • Deeply understand ground-level execution pain points to proactively identify process bottlenecks.
  • Experiment with and integrate AI tools automation, or low-code solutions to streamline repetitive execution tasks and enhance data validation efficiency.
  • Contribute to the continuous refinement of market performance monitoring and operational management frameworks.
  • Cross-Functional Communication & Support :
     
  • Serve as the main liaison between Business/Market Growth teams and Tech/Product teams, translating commercial requirements into precise technical configurations.
  • Communicate operational constraints, timelines, and logic effectively to non-technical stakeholders to ensure seamless alignment.
  • Provide dedicated operational support for ad-hoc cross-departmental projects.
Experience: 3–4 years of hands-on experience in operations, platform backend configuration, e-commerce operations, or data/process management.
 
Core Mindset & Competencies:
  • Precision & Execution First: Meticulous attention to detail with a zero-tolerance approach to critical operational errors; comfortable with repetitive, high-stakes configuration work.
  • Strong Communication: Excellent interpersonal and stakeholder management skills—able to negotiate, clarify logic, and build strong cross-functional relationships.
  • Optimization & Growth Mindset: A proactive problem-solver who doesn't just execute, but actively seeks ways to do things smarter and faster.
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

Location & Eligibility

Where is the job
Hong Kong Sar
On-site at the office
Who can apply
Same as job location

Listing Details

Posted
September 1, 2026
First seen
September 1, 2026
Last seen
September 1, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
67%
Scored at
September 1, 2026

Signal breakdown

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Lalamove

Lalamove is a leading on-demand delivery technology company that connects users with drivers in multiple countries, enabling fast and efficient delivery services.

Employees
3k+
Founded
2013
View company profile
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LalamoveSenior Associate, Platform Growth & Operations Support