Lead, Driver Service Management (Market & Operations)

Hong Kong SarFull-timelead

OperationsManagement

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Quick Summary

Overview

Technical Tools

OperationsManagement

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer a lightning-fast, seamless way to book delivery and moving services—anytime, anywhere. As a leading global on-demand delivery platform, we facilitate millions of orders daily by empowering a vast network of delivery partners. With a global workforce of 1,500+ and scaling at an extraordinary pace, we are seeking a Lead, Driver Service Management (Markets & Operations) to elevate driver service quality, optimize operational workflows, and champion our driver partner community across the globe.

The Role

Reporting directly to the Director, Driver Service Management, you will oversee the operational excellence and driver service strategies across multiple key markets. You will act as the vital bridge between local market teams and functional departments in Hong Kong, ensuring that Driver Service Management frameworks and strategies align with Lalamove’s growth objectives. This is a high-impact role requiring a balance of operational grit, data-driven decision-making, and cross-border leadership to build a best-in-class driver experience.

Review assigned individual market performance in terms of Driver Management

Work with cross functional teams like Driver Operations and Platform Growth to ensure sufficient quality supply

Equip local market teams with standardized compliance playbooks and infraction governance protocols, ensuring consistent regional execution while supporting local operational nuances and protecting brand reputation.

Support the strategy team in defining Service Quality framework by providing feedback from the markets

5 years+ of experience in Operations or Platform Governance within a high-growth marketplace (e.g. Logistics, Food Delivery, or Ride-hailing)

Strong stakeholder management and project management experience to drive and influence the success of cross-functional projects

High proficiency in English and strong communication skills to translate complex problems into actionable plans across different regions

Analytical and data-driven, must be comfortable using data and curious about facts, able to empathize with stakeholders from diverse backgrounds, and willing to dig deep and understand underlying root causes

Ability to champion new processes from plan to close

Positive, passionate, proactive, highly self-initiative, and attentive to details

Candidate with less experience will be considered for Senior Associate position.

Immediate availability is preferred

Location & Eligibility

Where is the job

Hong Kong Sar

On-site at the office

Who can apply

Same as job location

Listing Details

Posted: September 2, 2026
First seen: September 2, 2026
Last seen: September 2, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 67%
Scored at: September 2, 2026

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Lalamove

lever

Lalamove is a leading on-demand delivery technology company that connects users with drivers in multiple countries, enabling fast and efficient delivery services.

Employees

3k+

Founded

2013

Domain

Jobs

External application · ~5 min on Lalamove's site

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