Lead / Manager, Business Analytics (Platform Analytics Team)

We are seeking a Lead / Manager, Business Analytics to join our Platform Analytics team. This is not a traditional data science role—we are looking for a strategic problem-solver who can translate complex business questions into clear, actionable insights.

In this role, you will act as an internal consultant to our Platform Operations teams, leading project-based and ad-hoc analyses that evaluate in-app offering performance, efficiency, and enhancement opportunities. You will work directly with senior stakeholders to influence strategic decisions—no need to write SQL or Python; your value lies in your ability to find insights and solve business problems .

• Lead item-based and project-based analyses requested by Platform Operations teams, including but not limited to:

  • Strategic performance analysis—evaluate efficiency and user adoption trends

  • Regional analysis —assess market-specific performance and identify growth opportunities

  • Seasonal and post-holiday analysis—measure demand fluctuations and platform readiness

  • In-app offering performance reviews—evaluate feature adoption, user behavior, and enhancement opportunities

• Handle urgent, dynamic analytics requests from senior management with flexibility and a solution-oriented mindset 

• Identify key business questions and design analytical approaches to answer them—even when data is imperfect or ambiguous

• Synthesize complex information into clear, compelling narratives that drive strategic action

• Proactively surface opportunities for platform efficiency and performance improvement before being asked 

• Serve as a trusted analytics partner to Platform Operations teams

• Prepare and deliver high-impact presentations that distill complex analyses into simple, actionable insights 

• Influence decision-making by framing data-driven recommendations in business terms that resonate with operators and leaders

We are looking for leaders and managers who do not necessarily need SQL or technical skills but have:

• Strong business acumen—you understand how platforms work and can connect data to operational reality

• Exceptional problem-solving ability—you break down complex, ambiguous problems into structured analytical approaches

• Consulting mindset—you ask the right questions, challenge assumptions, and drive toward practical solutions

• Executive presence—you communicate with confidence and clarity to senior stakeholders 

We welcome candidates from diverse backgrounds, including:

• Management Consulting (e.g., strategy consulting firms)

• Corporate Finance / Investment Banking / FP&A

• Management Trainee Programs with rotational experience in operations or strategy

• Strategic Planning or Business Operations roles in tech or logistics companies

Technical skills are a "nice-to-have," not a requirement. If you have experience with Excel and PowerPoint, that’s sufficient—we have a dedicated data team to handle SQL, Python, and data engineering needs .