Lalamove
Lalamove28d ago

Senior Driver Operations Manager

Parañaque, Metro ManilaFull-timesenior
OperationsOtherOperations Manager
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Quick Summary

Overview

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Technical Tools
ecommerce

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. 

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

About the role:  As a Senior Driver Operations Manager, you will be in charge of growing and retaining our supply for our Philippines operations. Quick wits, problem solving and a team first mentality will be critical to your success.

This role is a unique opportunity to have a measurable impact on your market through the growth and optimization of the driver population on the Lalamove platform. 

  • Driver acquisition and onboarding: Constantly maintain an over-supplying effort by  keeping a healthy and efficient process for driver acquisition and onboarding. 
  • Community & Retention Management: Drive and lead communications, training, online community, engagement activities and multiple business initiatives to build trust & loyalty with our driver partners across the Philippines. 
  • Driver operations standards: Identify, build and enforce Standard Operating Procedures 
    and Policies to support the activity and solve or prevent issues.
  • Performance: Constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions 
  • Team management: Hire, onboard and train a team of driver operations managers and  associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions 
  • Process improvement and standards: Identify, build and enforce standard operating procedures to manage the supply teams effectively
  • Leadership skills to deal with a large and diverse Lalamove community. 
  • Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality. 
  • Strong integrity to make the best decisions for the company in every situation and stand firm without compromising. 
  • Data-driven to identify leverages and make the best decisions for the business in every situation. 
  • Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication.
  • Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment 
  • Team management experience with at least 3 direct reports, plus if have experience leading  multiple functions / verticals 
    Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams 
  • Knowledge and understanding of mobile and web technologies 
  • Positive & open-minded, result-oriented with strong business acumen 
  • Good command of both written and spoken English  
  • Must be willing to work in the Paranaque Integrated Terminal Exchange (PITX) 
  • Location & Eligibility

    Where is the job
    Location terms not specified
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    April 14, 2026
    First seen
    April 20, 2026
    Last seen
    May 12, 2026

    Posting Health

    Days active
    22
    Repost count
    0
    Trust Level
    31%
    Scored at
    May 12, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Lalamove

    Lalamove is a leading on-demand delivery technology company that connects users with drivers in multiple countries, enabling fast and efficient delivery services.

    Employees
    3k+
    Founded
    2013
    View company profile
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    LalamoveSenior Driver Operations Manager