Bilingual Travel Experience Agent

Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.

Our Member Support Team sets the standard for delivering a world-class experience throughout every member's Landing journey. You'll work with a close-knit, passionate group of people in an open, energetic office environment where hard work and great culture go hand in hand.

We are looking for a Member Support Analyst to join Landing! In this role, you'll respond to emails, phone calls, and chats to ensure our members' questions and concerns are handled quickly and efficiently. You'll build customer support expertise while developing relationship-building and communication skills.

• →Deliver exceptional customer service to all Landing members.
• →Record all member interactions with clear, concise notes in response to each request.
• →Coordinate member move-ins and move-outs at Landing homes.
• →Own the resolution of home issues, including diligent follow-up between members, hosts, and properties.
• →Create and assign the appropriate tickets to ensure proper follow-up and exceptional member experience.
• →Find solutions to meet member needs and retain long-term relationships.
• →Communicate and reinforce the value and benefits of Landing's products and services.
• →Provide expert property knowledge to guide members throughout their Landing journey.

• English proficiency: Fluent (B2-C1)
• Ability to work from our Polanco office.
• Excellent written and verbal communication skills.
• Flexible schedule: Availability between 6:00 AM and 10:00 PM, only 40 hrs 5 days of job with 2 days off during the week (weekends required). 
• 1+ year of proven customer service experience.
• Strong organizational skills and ability to use multiple administrative tools simultaneously.
• Self-motivated, hardworking, and customer-focused with a track record of achieving targets.
• Ability to thrive in a fast-paced environment and adapt to change.
• Tech-savvy: familiarity with Mac, Google Drive, and Excel.