Billing Analyst

⚠  This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.

⚠  Submitted resumes must be in English to be considered.

Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.

We're looking for a Billing Analyst to join Landing! You'll report to the Billing Team Lead and play a key role in billing, collections, and account reconciliation while working closely with a team of analysts. This is the right role if you enjoy working with numbers, solving problems with logic, and digging into the details to find the needle in the haystack.

The role evolves as you grow: you'll start by mastering core processes such as appeasements and credits, then expand into reconciliations, audits, and variance analysis as you develop expertise. You'll thrive in a fast-paced, high-impact environment with ample opportunities to learn and advance.

Our billing team is a group of high achievers with a results-first attitude. We operate in a constantly evolving environment where flexibility and delivering results are key. We partner closely with several teams across the business and play a vital role in Landing's success.

• →Reconcile member accounts to identify balances owed or due, ensuring accurate revenue recognition and property payouts.
• →Process appeasements, refunds, and account credits with the proper approvals and documentation.
• →Support management with billing audits, discrepancy resolution, and variance tracking.
• →Partner with internal teams to troubleshoot and resolve complex billing issues quickly and effectively.
• →Respond to member billing inquiries (calls, emails, tickets) by providing clear breakdowns of statements and ensuring full transparency.

• English proficiency: Fluent (B2-C1)
• Ability to work from our Polanco office — a collaborative, fast-moving environment.
• Availability Monday-Friday, 9:00 AM-6:00 PM CST
• Experience in billing or a related field (not necessarily an accountant, but comfortable working with numbers)
• Strong analytical and problem-solving skills with high attention to detail
• Solid organizational skills and ability to manage multiple priorities with urgency
• Working knowledge of Microsoft Excel or Google Sheets
• Flexibility to work extended hours during critical periods, as needed
• Collaborative mindset and willingness to contribute to a team-oriented culture