Head Teller

Langley Federal Credit Union is one of the 100 largest credit unions in the United States, with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Oversees the Teller line operations of the branch, directly supervising Tellers and Senior Tellers.  Maintains overall responsibility for cash operations within the branch, including adherence to Credit Union policies, regulatory compliance, and effective use of resources to provide impeccable service to Langley members. Provides ongoing individual coaching to ensure their team continually develops their skills in offering and educating on Langley’s products and services.

• →Supervises operational and administrative activities, including payroll, scheduling, balancing, opening, and closing.
• →Provides security overrides to other staff, ensuring adequate control of transactions.
• →Assists with escalated member situations.
• →Drives branch results that align with the achievement of Success Sharing goals.
• →Supports and coaches the sales and service culture at all times by providing individual and team coaching weekly and monthly. 
• →Delivers ongoing feedback on staff performance and development.
• →Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
• →Participates actively in cross-departmental collaboration to ensure effective and efficient communication.
• →Participates in the ongoing evaluation of processes and procedures to ensure the member experience is met.
• →Processes new accounts, additional share types, and IRAs following policies to ensure BSA and US Patriots Act laws are followed.
• →Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures.
• →Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account openings, and all other requests.
• →Assists members with all account and loan-related service needs, including offering financial advice to improve their financial well-being.
• →Complies with all Credit Union policies and regulatory requirements.
• →Works at other branch locations as needed.

• A bachelor’s degree in a related field, four years of experience in a financial institution, face-to-face customer service, or sales experience, including cash handling, or an equivalent combination of education and experience, is required.
• Two years of senior teller experience required.

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

The physical demands described here represent those an employee must meet to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to talk, hear, sit, and use hands and fingers to operate standard office equipment such as a mouse, keyboard, or telephone, as well as non-standard equipment like debit card machines, ATMs, and bill and coin counters. Handling and manipulating small objects like bills and coins, reaching with hands and arms, and standing and walking are also frequently required. Occasional lifting up to 10 lbs. may be required. Specific vision requirements for the job include close vision (at 20 inches or less). 

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in an indoor, climate-controlled retail branch environment where the noise level can range from quiet to moderate.  The ability to work a flexible schedule, including Saturdays, is required.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.