Customer Success Manager (B2B SaaS | eCommerce Marketing)

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Customer Success ManagerCustomer

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Quick Summary

Overview

About the Role We’re hiring a Customer Success Manager for Maestra.io, an all-in-one marketing platform helping eCommerce brands grow faster with one platform instead of four.

Key Responsibilities

Manage 16–24 eCommerce customer accounts (lower than industry average to ensure quality) Own $300–400k ARR by month 6, growing to $700k+ ARR by year 1 with 5+ published client success stories Onboard and integrate 1–2 new customers per month,…

Requirements Summary

3+ years in a client-facing role at a B2B SaaS or MarTech company Strong understanding of eCommerce marketing fundamentals Basic HTML/CSS skills and experience with automation/integration tools (Zapier, APIs, event triggers) Comfortable interpreting…

Technical Tools

b2bcustomer-successecommercesaas

About the Role

~1 min read

We’re hiring a Customer Success Manager for Maestra.io, an all-in-one marketing platform helping eCommerce brands grow faster with one platform instead of four. This role is hands-on and outcome-focused, managing the full post-sales lifecycle—from onboarding and integrations to marketing campaign setup, analytics, and strategic growth initiatives.

You’ll work directly with VP/C-level stakeholders, ensuring measurable revenue impact and building long-term partnerships. Success is measured by ARR growth, published client success stories, and optimized marketing performance metrics.

Responsibilities

~1 min read

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Manage 16–24 eCommerce customer accounts (lower than industry average to ensure quality)
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Own $300–400k ARR by month 6, growing to $700k+ ARR by year 1 with 5+ published client success stories
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Onboard and integrate 1–2 new customers per month, ensuring smooth technical setup and activation
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Lead client strategy sessions and QBRs with senior stakeholders
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Set up and optimize marketing initiatives including:
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Email and SMS campaigns
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Automated flows
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Website and mobile personalization
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Loyalty programs and product recommendations
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Design and implement integrations using tools like Zapier, APIs, and event-based triggers
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Track and optimize KPIs such as conversion rate, retention, average order value (AOV), and email/SMS performance
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Collaborate with sales, product, and operations to improve workflows and customer outcomes

Requirements

~1 min read

3+ years in a client-facing role at a B2B SaaS or MarTech company
Strong understanding of eCommerce marketing fundamentals
Basic HTML/CSS skills and experience with automation/integration tools (Zapier, APIs, event triggers)
Comfortable interpreting and presenting performance metrics and A/B test results
Clear, concise communicator with excellent English (C1/C2)
Thrives in a transparent, feedback-driven, no-politics environment

Requirements

~1 min read

Experience with platforms such as Klaviyo, Iterable, Braze, Nosto, or Rebuy

What We Offer

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✓USD $50–70k/year OTE (base + performance bonuses tied to ARR managed)

✓Remote-first from Latin America

✓Flexible hours with U.S. time zone overlap

✓Unlimited PTO (client policy)

✓Potential access to benefits depending on hiring structure

Maestra.io is a founder-funded, profitable marketing technology company with 18+ years of experience helping brands grow in multiple markets. We operate lean, avoid unsustainable scaling, and prioritize building a compact team of top performers who drive measurable results.