SaaS Customer Success Specialist

We are seeking an enthusiastic and highly organized SpendHound Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve maximum value from the SpendHound platform. Your primary focus will be to engage with customers, guide them through important platform activities, and ensure their ongoing success with our solutions.

In this role, you’ll gain experience in:

• 3+ years of relevant Customer Success experience

• Near-native to Native English skills

• Availability to work US East Coast hours (approximately 9am - 5pm EST)

• Experience interacting with customers over the phone and Zoom

• Eagerness to scale with a growing company, managing a dozen customers and growing to manage 100+

• Attention to detail, as you will be responsible for ensuring customers are correctly utilizing the platform.

• Tech-savviness or a willingness to learn tech skills

• Being based in Colombia is a MUST.