Latitudeinc
Latitudeinc2mo ago
USD 60000–70000/yr

Applicant Services Representative

United StatesUnited States·RockvilleFull Timemid
OtherApplicant Services Representative
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Quick Summary

Overview

Job Title: Applicant Services Representative Type: Full-Time Location: Rockville MD (On-Site) Position Overview We are seeking a detail-oriented and customer-focused Applicant Services Representative to support individuals throughout the application process for various programs and services.

Key Responsibilities

Provide exceptional customer service to applicants via phone, email, and other communication channels. Guide applicants through the application process, explaining requirements and ensuring forms are completed accurately.

Requirements Summary

2+ years of customer service experience, preferably within banking, financial services, accounting, or benefits administration. Experience assisting individuals with applications, financial documentation, or program enrollment is strongly preferred.

Technical Tools
ms-office
Job Title: Applicant Services Representative
Type: Full-Time
Location: Rockville MD (On-Site)

Position Overview
We are seeking a detail-oriented and customer-focused Applicant Services Representative to support individuals throughout the application process for various programs and services. This role serves as a primary point of contact for applicants, assisting with application submissions, answering questions, and ensuring all required documentation is received and processed accurately.
The ideal candidate will have strong customer service experience, preferably within the banking, financial services, or accounting industry, where attention to detail and confidentiality are essential. Experience supporting benefits or program applications is highly desirable.

Key Responsibilities
Provide exceptional customer service to applicants via phone, email, and other communication channels.
Guide applicants through the application process, explaining requirements and ensuring forms are completed accurately.
Review applications and supporting documentation for completeness and compliance with program guidelines.
Maintain accurate records and update applicant information within internal systems.
Respond to applicant inquiries regarding application status, required documentation, and program eligibility.
Collaborate with internal teams to resolve application issues or discrepancies.
Ensure all applicant information is handled with strict confidentiality and in compliance with applicable regulations.
Track application progress and assist with follow-ups to ensure timely processing.
Support administrative tasks related to applicant services and program operations.

Qualifications
2+ years of customer service experience, preferably within banking, financial services, accounting, or benefits administration.
Experience assisting individuals with applications, financial documentation, or program enrollment is strongly preferred.
Strong attention to detail and ability to review documentation for accuracy.
Excellent written and verbal communication skills.
Ability to manage multiple applications and inquiries in a fast-paced environment.
Proficiency with Microsoft Office and customer or applicant tracking systems.
Strong organizational and problem-solving skills.

Preferred Experience
Experience processing or supporting benefit applications, financial aid applications, or government program enrollment.
Background working in banking, accounting firms, financial institutions, or benefits administration organizations.
Familiarity with reviewing financial or eligibility documentation.

Key Skills
Customer service & client support
Application review and processing
Documentation verification
Attention to detail
Confidential data handling
Communication and problem solving

Location & Eligibility

Where is the job
Rockville, United States
On-site at the office
Who can apply
US
Listed under
United States

Listing Details

Posted
March 9, 2026
First seen
March 26, 2026
Last seen
May 10, 2026

Posting Health

Days active
44
Repost count
0
Trust Level
42%
Scored at
May 10, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
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Latitudeinc
Latitudeinc
lever

Technology and engineering staffing firm serving public and private sector clients in the DC corridor

Employees
56
Founded
2003
Domain
latitudeinc.net
Jobs
View 314 jobs
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LatitudeincApplicant Services RepresentativeUSD 60000–70000
Apply Now