7mo ago

USD 60000–70000/yr

Applicant Services Representative

United States·RockvilleFull Timemid

OtherApplicant Services Representative

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Quick Summary

Overview

Job Title: Applicant Services Representative Type: Full-Time Location: Rockville MD (On-Site) Position Overview We are seeking a detail-oriented and customer-focused Applicant Services Representative to support individuals throughout the application process for various programs and services.

Key Responsibilities

Provide exceptional customer service to applicants via phone, email, and other communication channels. Guide applicants through the application process, explaining requirements and ensuring forms are completed accurately.

Requirements Summary

2+ years of customer service experience, preferably within banking, financial services, accounting, or benefits administration. Experience assisting individuals with applications, financial documentation, or program enrollment is strongly preferred.

Technical Tools

ms-office

Job Title: Applicant Services Representative

Type: Full-Time

Location: Rockville MD (On-Site)

Position Overview

We are seeking a detail-oriented and customer-focused Applicant Services Representative to support individuals throughout the application process for various programs and services. This role serves as a primary point of contact for applicants, assisting with application submissions, answering questions, and ensuring all required documentation is received and processed accurately.

The ideal candidate will have strong customer service experience, preferably within the banking, financial services, or accounting industry, where attention to detail and confidentiality are essential. Experience supporting benefits or program applications is highly desirable.

Key Responsibilities

Provide exceptional customer service to applicants via phone, email, and other communication channels.

Guide applicants through the application process, explaining requirements and ensuring forms are completed accurately.

Review applications and supporting documentation for completeness and compliance with program guidelines.

Maintain accurate records and update applicant information within internal systems.

Respond to applicant inquiries regarding application status, required documentation, and program eligibility.

Collaborate with internal teams to resolve application issues or discrepancies.

Ensure all applicant information is handled with strict confidentiality and in compliance with applicable regulations.

Track application progress and assist with follow-ups to ensure timely processing.

Support administrative tasks related to applicant services and program operations.

Qualifications

2+ years of customer service experience, preferably within banking, financial services, accounting, or benefits administration.

Experience assisting individuals with applications, financial documentation, or program enrollment is strongly preferred.

Strong attention to detail and ability to review documentation for accuracy.

Excellent written and verbal communication skills.

Ability to manage multiple applications and inquiries in a fast-paced environment.

Proficiency with Microsoft Office and customer or applicant tracking systems.

Strong organizational and problem-solving skills.

Preferred Experience

Experience processing or supporting benefit applications, financial aid applications, or government program enrollment.

Background working in banking, accounting firms, financial institutions, or benefits administration organizations.

Familiarity with reviewing financial or eligibility documentation.

Key Skills

Customer service & client support

Application review and processing

Documentation verification

Attention to detail

Confidential data handling

Communication and problem solving

Location & Eligibility

Where is the job

Rockville, United States

On-site at the office

Who can apply

Listed under

United States

About this job

Pay per year: $60,000–$70,000 a year; 11% below the $72,800 median for Other jobs on Jobera (100,042 salaries).
Who can apply: United States
Posted: 219 days ago
Employer: has 314 open jobs on Jobera.