Call Center Representative

A well-established organization is seeking a Contact Center Representative to join its high-performing member services team. In this role, you’ll be the first point of contact for participants, spouses, attorneys, and representatives—delivering clear, empathetic, and accurate support via phone,…

Answer inbound calls promptly and professionally, delivering accurate information and excellent customer service. Document call activity and inquiries using internal systems.

1+ year of call center or high-volume phone experience required. Strong customer service skills with a clear, professional, and friendly phone voice. Excellent attention to detail and documentation accuracy.