Latitudeinc
Latitudeinc2mo ago
USD 25–30/yr

Customer Service Representative (Benefits Focused)

United StatesUnited States·GaithersburgFull Timemid
Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer
0 views0 saves0 applied
Apply Now

Quick Summary

Overview

A well-established benefits administration organization is seeking an Applicant Services Representative to support participants through the application and verification process for pension and benefit programs.

Technical Tools
Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer
A well-established benefits administration organization is seeking an Applicant Services Representative to support participants through the application and verification process for pension and benefit programs. This role focuses on delivering accurate, timely, and empathetic service while processing applications, reviewing documentation, and responding to participant inquiries.
  • Reviewing and validating documentation required to process benefit applications
  • Processing status requests, benefit applications, and verification requests accurately and efficiently
  • Calculating pension and benefit amounts based on eligibility and service credits
  • Preparing system-generated and template correspondence related to application processing
  • Communicating with participants by phone or written correspondence to clarify application details
  • Researching work history and Social Security documentation when necessary
  • Coordinating with internal teams to resolve discrepancies or missing information
  • Preparing files for approval or rejection based on eligibility requirements
  • Recalculating benefits when additional service credits are identified
  • Assisting with retroactive payment calculations and interest adjustments
  • Providing backup support to the contact center when needed
  • 2+ years of experience in benefits administration, pensions, or related fields preferred
  • Bachelor’s degree or equivalent professional experience required
  • Strong attention to detail and ability to manage multiple tasks in a high-volume processing environment
  • Excellent verbal and written communication skills
  • Ability to research, analyze documentation, and resolve complex participant inquiries
  • Professional demeanor with strong collaboration and problem-solving abilities

    • Location & Eligibility

    Where is the job
    Gaithersburg, United States
    On-site at the office
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    March 10, 2026
    First seen
    March 26, 2026
    Last seen
    June 5, 2026

    Posting Health

    Days active
    70
    Repost count
    0
    Trust Level
    40%
    Scored at
    June 5, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Latitudeinc
    Latitudeinc
    lever

    Technology and engineering staffing firm serving public and private sector clients in the DC corridor

    Employees
    56
    Founded
    2003
    Domain
    latitudeinc.net
    Jobs
    View 314 jobs
    View company profile

    4 other jobs at Latitudeinc

    View all →

    Explore open roles at Latitudeinc.

    Latitudeinc
    Hybrid/Remote Federal Acquisition Support Specialist (Secret Clearance Required)
    USD 140000–150000
    Full Time    Latitudeinc
    Data Entry Specialist
    USD 16–19
    Full Time    Latitudeinc
    Mortgage Loan Processor - Entry Level
    USD 55000–60000
    Latitudeinc
    Administrative Support Specialist (Secret Cleared)- Remote with Travel
    USD 40000–43000
    Full Time

    Similar Customer Support Specialist jobs

    View all →
    ViaViaRemote
    Customer Service Representative (German-speaking)
    Remote
    O
    Oldcastlebuildingenvelope
    Customer Service Representative
    PlscareersPlscareers
    Motor Vehicle Customer Service Representative
    PlscareersPlscareers
    Customer Service Representative Bilingual Spanish Preferred
    USD 13-15
    PlscareersPlscareers
    Customer Service Representative
    PlscareersPlscareers
    Customer Service Representative

    Browse Similar Jobs

    Customer Service Representative924Technical Support Engineer605Call Center Agent442Support Engineer305Technical Support Specialist171Technical Account Manager129Product Support Specialist96Customer Care Specialist52Client Support Specialist43Operations Support Specialist28Service Desk Manager27It Support Specialist27Customer Support Manager24Service Desk Analyst21Application Support Specialist18NOC Technician14Support Operations Manager12Billing Support Specialist12Desktop Support Technician9Helpdesk Specialist8
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    LatitudeincCustomer Service Representative (Benefits Focused)USD 25–30
    Apply Now