Technical Services Rep

United States·HomesteadFull Timemid

OtherTechnical Services ManagerTechnical Services Rep

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Quick Summary

Overview

Position Overview The Technical Customer Solutions Specialist serves as a critical interface between customers and laboratory testing operations. This role is designed for a science-focused professional who can apply technical knowledge to guide customers toward appropriate testing solutions.

Technical Tools

excel

Position Overview

The Technical Customer Solutions Specialist serves as a critical interface between customers and laboratory testing operations. This role is designed for a science-focused professional who can apply technical knowledge to guide customers toward appropriate testing solutions. The individual will support customers throughout the lifecycle of a test program—helping interpret requirements, translating technical standards, and ensuring a high-quality customer experience from initial inquiry through completion.

The position requires strong scientific aptitude, attention to detail, and the ability to communicate complex technical information to audiences with varying levels of technical understanding.

Educate customers on available testing services and recommend appropriate courses of action based on technical and scientific requirements

Provide technical guidance on test program setup and execution

Support customers before, during, and after testing to ensure accurate and effective outcomes

Review, interpret, and summarize testing standards, specifications, and engineering drawings

Maintain detailed and accurate documentation of all customer communications and project activities

Collaborate internally to review project scope, feasibility, and timelines

Develop cost estimates and proposals for testing services across multiple laboratory locations

Follow up on open opportunities, including requested but unsubmitted test programs

Conduct on-site customer tours and explain laboratory capabilities and testing methodologies

Represent the organization at trade shows, conferences, and industry events

Perform additional duties as needed to support business and customer objectives

Associate’s degree or higher in a science or technology-related discipline

Minimum of 3 years of customer-facing experience, including substantial written communication

Ability to explain technical and scientific concepts clearly to both technical and non-technical audiences

Proficiency with standard business software, including Microsoft Word and Excel

Strong written and verbal communication skills in English, with a high attention to detail

Working knowledge of algebra and geometry

Understanding of professional business communication and etiquette

Five or more years of customer service or technical support experience

Bachelor’s degree or higher in a hard science (e.g., Chemistry, Biology, Physics, Materials Science, Engineering Technology)

Experience working in a laboratory, testing, or manufacturing environment

Familiarity with national and international testing standards (e.g., ASTM, ISO, DIN)

Location & Eligibility

Where is the job

Homestead, United States

On-site at the office

Who can apply

Listed under

United States

About this job

Pay per year: ≈ $39,520–$49,920 a year; 34% below the $67,746 median for Other jobs on Jobera (131,715 salaries).
Who can apply: United States
Posted: 288 days ago
Employer: has 314 open jobs on Jobera.