Jr Help Desk Support (Evening Shift)

• →Collect and analyze data to provide technical resolutions
• →Provide remote troubleshooting support for break fix issues
• →Provide escalation and status updates to MDA customers
• →Provide technical support for enterprise projects that affect Service Desk workflows
• →Resolve daily battle rhythm tasks
• →Track all work using the Remedy ticketing system
• →Utilize the mature knowledge database to assist customers

• Must have 6, or more, years of general (full-time) work experience
  • May be reduced with completion of advanced education
• Must have 6, or more, months of IT experience
• Must have experience working in a customer-facing role.
• Must have experience with Microsoft Office and Access Database experience
• Must have experience at working independently and in a team-oriented, collaborative environment
• Must have experience working with geographically dispersed teams
• Must have DoD 8570 IAT Level II Certification or higher by employment start date (example: CompTIA Security+ CE)
• Must have, or obtain, an active DoW Secret Security Clearance

• Have an ITILv3 Foundations certification
• Have Remedy experience
• Have experience with desktop support, service desk/help desk or call center experience

LaunchTech is built on a single standard: Excellence, Period.
This role offers an early-career IT professional the opportunity to build hands-on experience supporting mission-critical operations at the heart of the nation’s missile defense program.

We offer:

• Medical, Dental, and Vision coverage
• 401(k) with company match
• Paid Time Off (PTO)
• Mission-driven work with opportunities to grow
• And more

LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law.

Visit www.welaunchtech.com to learn more about how we deliver Excellence, Period.