EOC Specialist - Second Shift

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

• →First responder to calls from our stores, home office and distribution center partners regarding escalated incidents regarding safety, crisis management and emergency issues
• →Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and stores globally
• →Works under stress and defuses emotional situations while delivering instructions regarding associate safety
• →Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other asset protection issues
• →Monitors the security and safety for all associates, including those who travel internationally or work at our global office locations
• →Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise asset protection team
• →Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation
• →Accurately report incidents dealing with theft, safety, and other asset protection issues
• →Performs other duties as may be assigned by the EOC leadership team

• Preferred experience in a crisis management command center or call center equivalent

• Security/Safety or Retail Assets Protection experience
• Ability to fluently speak a second language a plus
• Exemplary customer service and listening skills
• Ability to establish trust and cultivate relationships within a team-oriented environment
• Ability to prioritize multiple tasks simultaneously and maintain composure in a fast paced environment; including diffusing emotional situations.
• Ability to work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 40 hours per week with occasional overtime
• Strong computer skills in Microsoft Office, Excel, and Powerpoint

• Relevant work experience, a college degree, or course work study related to international affairs, emergency management, or criminal justice; preferred

• Drives Results
• Action Oriented
• Collaborates
• Decision Making
• Nimble Learning