Technical Account Manager

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri.  Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do. 

We are hiring a Technical Account Manager to support partner onboarding to our Banking as a Service platform. This key role will be focused on delivering an implementation experience from contract signature to go-live. You will provide guidance and solutions for our partner’s data integration and ongoing integration support.  

You will be integral to building out the foundation for a high-impact function at Lead. This position requires technical and interpersonal skills and the ability to form strong partnerships with internal and external stakeholders. You will be a key partner to prospects and partners who are looking to integrate with Lead to use our banking-as-a-service products. We expect you to be an expert in understanding partner use cases, pain points, and challenges, and will heavily influence our ability to acquire and expand strategic partners. The ideal candidate has prior experience managing partner integrations in a fast-paced working environment. 

• Deeply understand the partner’s business goals and product structure

• Lead technical implementations of new partners and serve as the key technical contact as they integrate with Lead.

• Partner with product/engineering, program management, legal/compliance/risk, accounting, and other teams for tasks related to partner onboarding 

• Define internal processes to streamline partner onboarding 

• Build product examples, documentation, and other critical resources in order for external and internal parties to operate more effectively and efficiently.

• Successfully manage a number of engagements concurrently

• Effectively manage escalations, scope change, and implementation of projects or programs including monitoring project quality, timeline, risk, and performance

• Inform partners of our product development roadmap with concrete examples, while setting appropriate expectations

• Be an integral part of building out this function from 0 to 1 defining culture, processes, and identity.

• Perform other duties as assigned

• 3-5 years of hands-on solution architecture, data integration, partner delivery experience

• Ability to understand, visualize, and document the client’s product construct and how they map to our internal data models used for processing cards, transactions, and loans.

• Excellent knowledge of SFTP, APIs, and related standards such as HTTP, REST, SOAP, and OAuth

• Proven ability to present technical solutions effectively to diverse stakeholder groups

• Experience managing projects with multiple requirements and agendas while maintaining holistic plans and driving to agreed upon schedule

• Outstanding communication and problem-solving skills, customer focus, and results orientation

• Knowledge of financial services and the fintech ecosystem and desire to learn changing trends across, especially as it relates to legal, compliance, underwriting, and risk management.