Junior Technical Product Owner

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   Support the CRM delivery backlog and partner day-to-day with the CRM Product Manager.

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   Assist in managing the Jira backlog: intake, refinement, prioritization, and sprint readiness.

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  Help run ongoing backlog hygiene: reviews of aging tickets, de-duplication, and grouping work into themed epics.

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  Participate in refinement and sprint planning sessions with the CRM team leads to ensure clear, sized, and buildable work.

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  Write clear user stories, acceptance criteria, and edge cases with guidance from the Product Manager.

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  Help translate direction into PRDs and specs in Confluence, using standard templates.

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  Apply our Definition of Done and Launch Readiness framework, assisting with documentation and enablement content on releases.

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  Support engineering teams by helping clarify scope and expected behavior, escalating questions to the Product Manager when needed.

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  Develop a solid understanding of the product, integrations, and user flows to help test completed work against acceptance criteria, with guidance from the Product Manager.

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  Assist in translating Customer Success, Support, and Sales feedback into backlog items.

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  Complete a 90-day onboarding plan: shadow the PM in the first 30 days, learn sprint readiness by day 60, and co-run refinement sessions by day 90.

• 1-2 years of experience in product ownership, business analysis, project management, or a related role (B2B SaaS experience is a plus).

• Familiarity with technology products and a strong interest in software development.

• Basic understanding of Agile/Scrum methodologies.

• Working knowledge of Jira (navigating boards, creating tickets) and Confluence for documentation.

• Basic understanding of technical concepts and the ability to follow product discussions, ask relevant questions, and contribute with guidance when needed.

• Professional written and spoken English (required).

• Willingness and ability to work collaboratively with distributed teams across time zones.

• Experience with CRM platforms (Salesforce, HubSpot, or similar) or healthcare SaaS, ideally behavioral health.

• Familiarity with HIPAA and SOC 2 requirements.

• Experience with product roadmap tools.

• Familiarity with product analytics tools such as Amplitude or Pendo.

• Basic understanding of web technologies and APIs.

• Spanish proficiency.

• Ability to explain concepts simply to engineers and non-technical stakeholders alike.

• Highly collaborative approach to bridging product and engineering seamlessly.

• Analytical and detail-oriented mindset to find patterns in customer feedback and support tickets.

• Eagerness to learn and grow within a product management career path.

• Join a powerful tech workforce and help us change the world through technology.

• Professional development opportunities with international customers.

• Collaborative work environment.

• Career path and mentorship programs that will lead to new levels.

Join GTS and contribute to shaping the technology landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and a re committed to creating an inclusive environment for all employees.