Mid Technical Product Owner

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  Own the CRM delivery backlog and partner day t o day with the CRM Product Manager .

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   Own the Jira backlog end to end: intake, refinement, prioritization, and sprint readiness .

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   Run ongoing backlog hygiene: kill/keep reviews of aging tickets, de-duplication, and grouping work into themed epics .

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   Lead refinement and sprint planning sessions with the CRM team leads so every sprint starts with clear, sized, buildable work.

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  Write user stories, acceptance criteria, and edge cases precise enough for engineers and AI coding tools to execute against.

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  Turn direction into PRDs and specs in Confluence, using standard templates and AI-assisted PRD generation.

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  Apply our Definition of Done and Launch Readiness framework, including documentation and enablement content on every release.

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  Be the first stop for engineering questions on scope and behavior, unblocking decisions within the sprint.

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  Understand integrations, data flows, and APIs well enough to spot gaps before they become bugs, and accept or reject completed work against acceptance criteria.

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  Translate Customer Success, Support, and Sales feedback into prioritized backlog items and represent the CRM in Product Town Halls.

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  Use AI assistants daily (Claude and similar) to draft stories, analyze backlog data, build lightweight prototypes, and define AI product requirements.

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  Complete a 90-day onboarding plan: shadow the PM in the first 30 days, own sprint readiness by day 60, and run refinement independently by day 90 while sharing AI workflows with the team.

• 3-5 years in product ownership, product management, business analysis, or a technical role that moved into product, in B2B SaaS.

• Hands-on Agile/Scrum experience owning a backlog for one or more engineering teams.

• Advanced Jira skills (boards, sprints, epics, workflows, JQL, and dashboards) and Confluence for specs and documentation.

• Strong technical foundation: ability to read API documentation, reason about data models and integrations, and hold your own in technical design discussions.

• Working SQL skills; comfortable pulling and interpreting data yourself.

• Demonstrated daily use of AI tools in your work, with examples you can show.

• Professional written and spoken English (required).

• Experience working with distributed teams across time zones.

• Experience with CRM platforms (Salesforce, HubSpot, or similar) or healthcare SaaS, ideally behavioral health.

• Familiarity with HIPAA and SOC 2 requirements and how they shape product decisions.

• Experience with Jira Product Discovery or a similar roadmap tool.

• Exposure to Claude Code or other AI coding tools, and to prompt design for LLM features.

• Familiarity with React/TypeScript, Python, AWS, or Snowflake at a reading level.

• Experience with product analytics tools such as Amplitude or Pendo.

• Spanish proficiency.
  

• Ability to explain complex behavior simply to engineers and non-technical stakeholders alike.

• Highly collaborative approach to bridging product and engineering seamlessly.

• Analytical and detail-oriented mindset to find patterns in customer feedback and support tickets.

• Join a powerful tech workforce and help us change the world through technology

• Professional development opportunities with international customers

• Collaborative work environment

• Career path and mentorship programs that will lead to new levels.

Join GTS and contribute to shaping the technology landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.