General Manager: Tiziana Terenza (Perfume)

About the Brand

The Tiziana Terenzi collection has always taken inspiration from travel, from emotions shared around a fire and from life experience, all of which is contained in the collection. It represents that specific period in life when beauty entertains the soul and a moment becomes eternal.

These universal feelings are transformed into liquid emotions that are captured in priceless bottles of perfume extract. The shape of the bottles was studied to be stylistically complementary and careful attention was given to every minute detail, enabling the bottles to safeguard the special significance.

The production is strictly done by hand with patience and love. The process is guided by the slow passage of time and is absent of haste and stress because quality deserves attention and beauty deserves admiration.

We are seeking a strategic and results-driven General Manager to lead our boutique, powered by the Leap Platform. This opportunity is ideal for an accomplished retail leader who thrives on full business ownership—developing exceptional teams, driving profitable growth, and creating memorable customer experiences.

As the leader of the boutique, you will be accountable for the overall success of the business, translating brand strategy into commercial results while cultivating a high-performing, customer-focused culture. You will lead with confidence and accountability, inspiring your team to consistently exceed sales goals, strengthen customer loyalty, and deliver an elevated in-store experience.

Beyond the four walls of the boutique, you will serve as a brand ambassador within the local market, building community partnerships, supporting events and activations, and identifying opportunities to grow brand awareness. In partnership with Leap, you may also contribute to new store openings, cross-store initiatives, and broader market priorities.

Annual Pay Range: $80k– $95k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications. This role is bonus eligible.

• Own the overall performance of the boutique, driving sales, profitability, and long-term business growth.
• Translate business objectives into actionable strategies that deliver measurable results.
• Analyze business trends and key performance metrics to identify opportunities, optimize performance, and exceed sales goals.
• Champion an entrepreneurial mindset by identifying opportunities to grow the business within the local market.

• Lead by example on the sales floor, creating a welcoming, service-first culture that delivers memorable customer experiences.
• Inspire the team to build authentic customer relationships through personalized service, product expertise, and thoughtful engagement.
• Leverage customer insights and business trends to strengthen loyalty, increase repeat business, and drive long-term growth.

• Recruit, coach, and develop a high-performing team committed to delivering exceptional results.
• Foster a culture of accountability, collaboration, and continuous learning through consistent coaching and feedback.
• Build leadership bench strength by developing future leaders and supporting internal growth opportunities.

• Expand the boutique's presence through community partnerships, local events, networking opportunities, and strategic activations.
• Serve as a brand ambassador, cultivating meaningful relationships that strengthen customer engagement and increase brand awareness.
• Support new store openings, cross-store collaboration, and market initiatives as business needs evolve.

• Ensure exceptional execution across scheduling, visual merchandising, inventory management, payroll, compliance, and operational standards.
• Balance operational excellence with an elevated customer experience, ensuring every detail reflects the brand.
• Lead the business with sound judgment, agility, and accountability in a dynamic retail environment.

• 5+ years of progressive retail leadership experience with full accountability for business performance, team development, and operational excellence.
• Demonstrated success leading boutique, specialty, premium, or customer-focused retail environments.
• Strong business acumen with the ability to analyze performance metrics, develop commercial strategies, and drive profitable growth.
• Proven ability to recruit, coach, and develop high-performing teams while building leadership bench strength.
• Exceptional leadership, communication, and relationship-building skills with the ability to influence across teams and cross-functional partners.
• Entrepreneurial mindset with the ability to identify opportunities, solve complex challenges, and lead through change.
• Ensures the store consistently reflects brand standards through cleanliness, organization, product replenishment, and delivering an exceptional guest experience.
• Experience with Shopify, Endear CRM, Slack, and Google Workspace preferred.
• Flexible availability, including evenings, weekends, holidays, and occasional travel.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Alohas, Bombas, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Ring Concierge, SET, and many others.