Sr Certified Medical Assistant - Float - East Houston

Schedule: Monday-Friday (8AM-5PM)

Bring your clinical experience, compassion, and passion for team development to a role where your guidance helps strengthen community healthcare. As a Senior Certified Medical Assistant, you will support medical assistants across service lines through education, observation, coaching, mentoring, and data collection that advance clinical quality and desired outcomes.

You will partner closely with clinical leadership, management, patients, and families to help create a safe, efficient, effective, culturally sensitive, and language-appropriate primary care medical home experience. Your leadership will help build team confidence, encourage consistent workflows, and support care that recognizes the needs of the whole person.

• Support the education, competency, and professional development of medical assistant team members.
• Help identify and address clinical safety, quality, documentation, and training opportunities.
• Collaborate with multidisciplinary colleagues to improve timely access, continuity of care, and whole-person health.
• Balance leadership responsibilities with hands-on Medical Assistant work by performing Medical Assistant tasks two shifts every pay period.
• Grow through coaching, collaboration, RNM training, and participation in ongoing clinical education.
• Join a mission-driven team where your passion for patient care and team development can make a lasting impact.

You will work alongside clinical leadership and management to promote shared goals, effective working relationships, and reliable care practices. Through mentorship and day-to-day collaboration, you will help colleagues feel supported while contributing to a welcoming environment for every patient and family.

• Make a difference in community healthcare through clinical quality and team support.
• Contribute to a collaborative, multidisciplinary care environment.
• Help advance safe, consistent, and meaningful patient experiences.
• Develop your leadership skills through coaching, training, and ongoing professional growth.

• →Train new and existing medical assistant team members to ensure competencies.
• →Provide guidance to preceptors and provide ongoing coaching and mentoring to medical assistants.
• →Assist RNM in the assessment, planning, and implementation of comprehensive clinical training programs to meet the orientation and ongoing competency and professional development needs of the medical assistant staff across all service lines.
• →Assist RNM in implementation of education and workflow changes/updates for the medical assistant team.
• →Identify, collect, and report clinical safety, quality, and training deficiencies that affect staff’s ability to fulfill their job responsibilities.
• →Regularly collaborate with management to report identified findings.
• →Perform routine chart audits to validate appropriate documentation/practice of the medical assistants.
• →Successfully complete Regional Nurse Manager (RNM) training and attend meetings as assigned.
• →Perform tasks of a Medical Assistant two shifts every pay period.
• →Participate in monthly reconciliation of inventory of supplies, medications, and vaccines.
• →Attend all required training programs.
• →Check on the patient’s environment and equipment to ensure safety.
• →Report safety concerns promptly to appropriate personnel.
• →May serve as the Vaccines for Children program coordinator.
• →Promote effective working relations and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.
• →Promote shared vision and goals through demonstration of effective and efficient working relationships and duties.
• →Maintain work area and equipment in accordance with Legacy and government standards.
• →Follow Legacy’s exposure control plans/blood-borne and airborne pathogens.
• →Follow the standard operating procedures for specimen handling and processing, test analyses, reporting and maintaining records of patient test results.
• →Adhere to Legacy’s quality control policies, document all quality control activities, instrument and procedural calibrations and maintenance performed.
• →Work within the context of a primary care medical home, applying a team-based approach to care while working in partnership with patients/families to promote timely access to care, understanding of patient care that is culturally sensitive and language appropriate, continuity of care, and the improvement of the whole-person through the teaching of appropriate self-management skills.
• →Perform other duties as assigned.

• High school diploma or equivalent required
• Registered or Certified as a Medical Assistant required from an accredited school.

• Two (2) years clinical experience is required.
• Previous experience working in electronic medical records is required.

• Minimum of one year experience as LCH Medical Assistant.
• Prior experience as medical assistant or similar capacity such as patient care technician or certified nursing assistant, preferred.

• Excellent communication skills and customer service skills.
• Knowledge of techniques, procedures, and correct use of protective barrier equipment (Universal Precautions).
• Ability to work with clinical staff, work well under pressure, prioritize tasks, and multitask within a multidisciplinary team.
• Commitment to the concepts of preventive health care programs and team approach to health care delivery.
• Strong typing and computer skills, including understanding of Microsoft Office applications.
• Demonstrates proficiency in all medical assistant duties and responsibilities.
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management

• Bilingual / Spanish fluency.
• Basic front desk, clerical, or support specialist skills/experience helpful.
• Phlebotomy skills preferred.

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.