Human Resources Site Leader (6-month contract)

Are you ready to dive into the heart of employee relations and make a real impact?

Join our dynamic team as a Human Resource Specialist on a temporary six-month contract. You will lead support for our Consumer Shopper Engagement (CSE) and Business Support Operations (BSO) teams. Bring your expertise and passion to a role that's as exciting as it is rewarding!  

Please Note: 

• This is an Individual Contributor role
• All resumes must be in English.  
• The office will be moving to Torre Obispado 1 (T.Op)Constitución 2200, Obispado, 64060 Monterrey, N.L., Mexico in September 2026.  
• Our hybrid working model is 3 days office/2 days home weekly.  
• This position is on a six-month fixed-term contract basis until February 2027.  

Core Responsibilities:  

• Own Employee Relations governance for the site: Lead all investigations, disciplinary actions, terminations, grievances, ethics cases, and conflict resolution processes, ensuring legal compliance and consistent decision-making.  
• Mitigate labor and compliance risk proactively: Ensure full adherence to Mexican Labor Law, telework regulations (if applicable), STPS requirements, internal policies, and audit standards; anticipate and prevent litigation, inspections, or reputational risk.  
• Act as trusted advisor to site leadership: Mentor managers on performance management, difficult conversations, workforce decisions, documentation standards, and employee engagement risks.  
• Lead workplace investigations and case management: Conduct structured, documented investigations related to harassment, misconduct, retaliation, ethics breaches, and policy violations; ensure defensible outcomes.  
• Support workforce lifecycle processes: Lead onboarding compliance, probationary follow-up, contract administration, performance improvement processes, and offboarding practices.  
• Audit employee climate and attrition drivers: Auditing turnover, absenteeism, grievance trends, and engagement risks typical of call center operations; recommend preventive interventions.  
• Ensure audit readiness and documentation control: Maintain complete and inspection-ready employee files, disciplinary records and compliance evidence.  
• Coordinate with Legal, Safety, IT, and Compliance partners: Serve as the local point of contact for cross-functional risk matters including psychosocial risk (NOM-035), data privacy, and workplace safety obligations.  

Play your part in our team succeeding  

We are seeking a dynamic professional to lead compliance and drive continuous improvement within our People, Places, and Culture team. You'll develop innovative solutions that align with our company's values. 

Do you have what it takes?  

• Experience in Labor Relations including LFT knowledge and application.  
• Experience working in larger organizations.  
• Build partner relationships with the ability to collaborate across geographies, functions, and organizational levels.  
• Self-directed, can work independently and as a team member.  
• Proven business understanding and acumen.  
• Strong communication and relationship builders.  
• Independent voice encouraging a collaborative yet challenging environment.  
• Experience with project work and tools.  
• Ability to prioritize multiple priorities and deadlines.  
• Open-minded and dedicated to discovering solutions through a structured, collaborative approach. 
• Advanced English proficiency.