Senior Director, B2B Design Experience

This role will bridge brand storytelling with commercial execution to deliver scalable, impactful physical and digital retail solutions that elevate shopper engagement, strengthen brand equity, and drive growth.

You will lead a high-impact team and shape global design principles that ensure consistency, flexibility, and effectiveness across diverse retail environments.

• Define and embed global retail experience principles that connect brand storytelling with shopper needs and commercial realities.
• Translate brand strategy into best-in-class B2B retail experiences across channels and markets.
• Act as a thought leader in shopper experience design, identifying trends and innovation opportunities.

• Design commercially viable retail and on-shelf brand experiences that translate the LEGO brand into compelling physical and online retail environments.
• Develop shopper-centric journeys through design, embedding purchase triggers and behavioural insights into design solutions.
• Develop distinctive and consistent visual design systems that clearly express brand values, drive differentiation, and create emotional connection with shoppers.
• Create differentiated play and engagement design concepts that enhance shopper interaction.

• Deliver scalable in-store, online, and omnichannel solutions which balance brand differentiation with cost-efficiency and operational feasibility.
• Ensure solutions cater to multiple B2B environments, retailer formats, and channel dynamics.

• Equip Business Units with comprehensive merchandising guidelines and toolkits.
• Provide execution frameworks that balance global consistency with local customization.
• Support markets with adaptable solutions for diverse retailer needs.

• Develop compelling value propositions and sell-in materials or co-creation processes to secure retailer buy-in on trade marketing-related investments and future solutions.
• Partner closely with commercial teams to align design solutions with business objectives, growth targets, and mutual value creation with retailers.
• Ensure all experience solutions deliver measurable commercial impact and ROI.

• Lead, inspire, and develop a team of design-led and retail experience professionals to foster a culture of creativity, collaboration, and commercial accountability.

• Proven experience in retail design, shopper marketing, or experience design, ideally within CPG or consumer brand-led environments.
• Strong track record of delivering scalable in-store solutions that drive demonstrable commercial outcomes and clear ROI.
• Experience working across multiple international markets, with an understanding of regional retail nuances and cultural differences.
• Deep understanding of shopper behavior, retail environments, and conversion drivers.
• Familiarity with retail analytics and performance measurement, including test-and-learn frameworks and ROI evaluation of in-store activations.
• Experience managing creative development and production processes on time and within budget.
• Ability to balance creativity with commercial and operational realities and efficiencies.
• Strong stakeholder management and influencing skills, with demonstrated experience in building productive cross-functional relationships and collaborating with local sales and marketing teams.
• Experience leading and developing high-performing teams, with a focus on talent growth and setup optimization.

• Experience in omnichannel or digital-physical experience integration (e.g., connected retail, phygital experiences).
• Knowledge of emerging retail technologies (e.g., AR/VR, digital signage ecosystems, smart fixtures).
• Exposure to category management or retail strategy, with an understanding of shelf dynamics and space optimization.
• Experience collaborating with or within global agency networks and complex vendor ecosystems.

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Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Here is what you can expect: