Fraud & Disputes Specialist

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s most exciting unicorns with a team of over 800 people

• Among the fastest-growing tech companies in the UK

• Profitable since 2017

• Backed by top investors including Balderton Capital and Goldman Sachs

As a Fraud & Disputes Specialist, you'll be at the forefront of protecting our credit card customers and business from financial crime, playing a vital role in our Fraud and Financial Crime Team. You'll have end-to-end ownership of complex investigations, making a direct impact on customer experience, and the effectiveness of our UK & US card products.

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  End-to-End Case Ownership: Investigate and resolve complex third-party credit card fraud, consumer card disputes (including Section 75 claims), and chargebacks, ensuring meticulous accuracy and compliance with Mastercard guidelines.

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  Customer-Centric Resolution: Communicate empathetically and clearly with customers throughout the process, managing challenging scenarios like account takeovers and scams with professionalism and sound judgment.

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  Operational Excellence & Digital Adoption: Execute structured processes using our digital systems, proactively identifying trends and suggesting improvements to controls, workflows, and automation opportunities. You'll be a champion for new technologies, helping us work smarter and faster.

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  Continuous Learning: Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools, sharing your expertise and contributing to a collaborative, improvement-focused team environment.

• Essential: Prior experience working with credit or debit card fraud, disputes, or chargebacks.

• Advantageous: Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA.

• Ability to confidently navigate and resolve complex customer scenarios with empathy and professionalism.

• Strong organisational and prioritisation skills, thriving in a fast-paced and change-driven environment.

• Digitally savvy and eager to embrace automation and new technologies.

• Detail-oriented and process-driven, with a knack for spotting inefficiencies and suggesting practical improvements.

• Excellent written and verbal English communication skills.

• Customer-Focused: Deeply committed to customer protection and delivering positive outcomes.

• Accountable: Takes personal ownership for every case and champions process enhancements.

• Proactive & Solutions-Oriented: Open to new approaches, including automation and digital transformation.

• Constructive & Collaborative: Eager to identify better ways of working and contribute to a supportive team culture.

• Maintains the highest standards of confidentiality, integrity, and compliance.

1) A 15 minute Cognitive Assessment

2) A 30 minute call with a member of the Talent team

3) An onsite Interview and assessment with the Fraud & Disputes Manager

4) Interview with the Head of Fraud and Financial Crime

• Winning team: the opportunity to scale up one of the world’s most successful fintech companies

• Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites

• Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls

• Health coverage: support for your physical and mental wellbeing, including private health cover

• Retirement & savings: long-term financial wellbeing through retirement savings plans

• Employee referral programme: earn a competitive bonus when you refer successful new team members

• Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations

• Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.

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