Online Sales Support Representative

Are you a detail detective who catches mistakes before anyone else? Do you enjoy helping customers, solving problems, and keeping things organized? If so, we'd love to meet you!

As our Online sales support representative, you'll be the behind-the-scenes hero who helps ensure our customers have an amazing online shopping experience from click to delivery. You'll work with customer orders, payments, scheduling, fraud prevention, chat support, and more, all while helping keep our online business running smoothly.

This position will work out of our Oakwood Village Store.

Pay Rate: $16/hr

What We Offer

• On the job training
• Great Benefits Package
  • Medical, Dental Vision and Life Insurance, 401K with a company match, Paid Time Off, Holiday Pay, Discount on merchandise, and more!

What You'll Do

• Review website orders to ensure everything is accurate and ready to go.
• Compare online orders with our internal systems and make corrections when needed.
• Track direct ship orders and monitor shipping updates.
• Fulfill completed online orders and help ensure financing partners receive the information they need.

Manage Payments Like a Pro

• Process customer payments and refunds accurately and efficiently.
• Balance accounts and reconcile transactions throughout the day.
• Investigate discrepancies and solve payment-related issues.

Protect Our Business

• Review suspicious online transactions and identify potential fraud.
• Help safeguard customers and company revenue by investigating unusual activity.

Deliver Outstanding Customer Service

• Answer incoming calls, emails, website chats, and customer inquiries.
• Help customers with questions regarding orders, deliveries, financing, and account information.
• Schedule delivery, pickup, and service appointments.
• Make every customer interaction friendly, professional, and memorable.

Support Our Team

• Work closely with store associates, delivery teams, financing partners, and customers.
• Assist with administrative and clerical duties as needed.
• Keep records accurate and organized to support a fast-paced operation.