Engineer III, Systems Reliability Engineering

As an Engineer III, Systems Reliability Engineering, you will provide technical leadership for Product Creation and Master Data operations across FlexPLM, DaVinci, Infor Nexus, MDM services, and related integrations. This role, based in GCC India, reports directly to the Manager, Systems Reliability Engineering, India, who reports to SRE Operations Manager; Product Creation and Master Data. As an individual contributor and technical lead, you will guide engineers, coordinate complex investigations and improve reliability through consistent ways of working, automation and Agentic AI. The Manager, Systems Reliability Engineering (MGMT) retains people-management accountability.

• Lead complex production investigations across applications, APIs, middleware, queues, batch processes and file feeds; coordinate incident resolution, root cause analysis and corrective actions.
• Translate service-level objectives into actionable monitoring, queue-age and data-integrity checks; identify capacity constraints and recommend priorities to the regional manager.
• Provide technical mentoring, peer review and knowledge sharing for Engineer I colleagues; coordinate technical work and raise staffing or performance concerns to the Manager, Systems Reliability Engineering.
• Maintain runbooks, dependency maps and operational playbooks; lead knowledge transfer, release validation and recovery exercises using disciplined incident, problem and change practices.
• Build and improve approved Agentic AI workflows for triage, investigation and runbook assistance; evaluate outputs, enforce approval boundaries and retain evidence of operational actions.
• Coordinate clear handovers across India and LATAM and collaborate with product, engineering, infrastructure, enterprise data and business teams on recurring reliability improvements.

• 4+ years of experience in IT production support, application operations, platform engineering or Site Reliability Engineering, including technical leadership of enterprise services.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
• Experience supporting PLM, MDM, enterprise data, integration platforms or comparable business-critical applications, with the ability to learn the portfolio’s application-specific processes.
• Strong understanding of APIs, middleware, queues, batch processing, file feeds, data controls and upstream and downstream dependencies.
• Practical experience with ITSM, root cause analysis, technical mentoring, automation and approved AI tools; ability to validate Agentic AI outputs and apply human oversight.

Benefits:
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

Here's a small snapshot:

·       Complimentary preventive health check-up for you & your spouse

·       OPD coverage

·       Best in class leave plan including paternity & family care leaves

·       Counselling sessions to prioritize mental well-being

·       Exclusive discount vouchers on Levi’s products

We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.

To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.