Field Service Planning Manager

United States·Huntsvillemid

OtherPlanning Manager

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Quick Summary

Key Responsibilities

Develop and implement field service planning team's overall business strategy Interpret different kind of data sets (Repairs, Sales, Calls, Digital contents, VOC, Web, Intelligence,

Requirements Summary

Bachelor’s Degree in Business related field 8 years’ experience in strategy planning and relevant experience. Advanced knowledge with MS Office Suite,

Technical Tools

OtherPlanning Manager

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

What We Offer

~2 min read

The Field Service Planning Manager will define LG's field service planning department’s overall direction and develop key initiatives to meet its business objectives.

This position will oversee the development and implementation of strategic planning functions for competitive advantage and success in the field service department. The manager is responsible for interpreting complicated business operations while considering the current field market situation and would implement business concepts including planning, trending, forecasting, and business modeling.

This position will set up key performance indicators (KPIs) and provide guidance on collecting and analyzing a variety of data sets to execute key field service activities across many owned sites.

✓No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.

✓Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.

✓Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.

✓Performance based Short-Term Incentives (varies by role).

✓Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.

✓Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

✓Group Rate Life and Disability Insurance.

✓Eligible for the relevant benefit programs offered through our partner agencies.

Responsibilities

~1 min read

→Develop and implement field service planning team's overall business strategy
→Interpret different kind of data sets (Repairs, Sales, Calls, Digital contents, VOC, Web, Intelligence, Surveys & internal platform) to get insight and make recommendations to enhance customer satisfaction
→Manage and optimize Field Service network coverage by analyzing locator performance, technician availability, and authorized service center coverage.
→Monitor and improve network coverage through capacity planning and service provider expansion initiatives.
→Manage Field related Return Authorization operations and continuously improve related processes and performance.
→Develop and maintain operational dashboards and reports to provide timely business insights for management
→Monitor, analyze, and report key performance indicators across Field Service operations.
→Develop and manage technician and ASC incentive programs to drive operational performance and customer satisfaction.
→Prepare business reviews, executive presentations, and performance reports for leadership
→Support annual operational planning, budgeting, and business strategy initiatives
→Drive continuous process improvement through standardization, and best practices
→Summarize on-going business development/issues and escalate internal/external communication with responsible departments/management
→Market research including SWOT analysis and benchmark for competitive advantage