Case Coordinator NISS. - 12 Month Max-term - Sunshine

• Flexible working arrangements (Office/Home) 

• Access great employee benefits including fitness passport, discounted health insurance, travel club members + more.  

• Generous salary packaging benefits - up to $18,550 per year, tax free! 

• 24/7 management support via our National After-Hours Support Service  

At Life Without Barriers, we recognise the challenges refugees and asylum seekers face in rebuilding their lives in Australia.

Through our National Immigration Support Service (NISS), we provide compassionate, culturally safe, and trauma-informed support to asylum seekers and refugees living in the Australian community. We walk alongside individuals and families on their journey, helping them navigate what can be complex and challenging systems and empowering them to reach their goals, one step at a time.

• Conduct thorough intake assessments to determine client eligibility and immediate support needs
• Work collaboratively with clients to prepare, complete, and submit SRSS applications accurately and in a timely manner
• Assist clients with referrals to appropriate community supports and services, ensuring coordinated and holistic support pathways
• Ensure client safety by undertaking risk assessments, developing safety plans, and maintaining accurate, compliant, and timely records
• Build strong, trust-based relationships with clients and their families, using strengths-based, culturally responsive, and trauma-informed approaches
• Engage and collaborate with internal and external stakeholders, including conducting outreach assessments and representing the program within the community
• Deliver presentations and information sessions to external organisations to increase awareness and understanding of NISS supports and referral pathways

• Tertiary qualifications in Human Services or related discipline (minimum Certificate IV requirement with relevant experience)
• Case coordination experience, including developing and implementing case plans that support clients' independent living and their ongoing eligibility for services.
• Experience working in Mental Health and/or Domestic Violence sectors will be highly regarded 
• Ability to perform comprehensive assessments in areas such as finances, health, housing, social needs, vocational skills, and education.
• Experience managing clients with complex physical and mental health issues
• Working understanding of current casework practices for Culturally and linguistically diverse clients.
• Multilingual communication skills would be highly regarded
• Current drivers licence

Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks.

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact zina.campbell@lwb.org.au. Please note: We do not accept applications to this email.

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

Advertised: 06 Nov 2026 AUS Eastern Daylight Time
Applications close: 22 Nov 2026 23:55 AUS Eastern Daylight Time

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