Donation Coordinator Training Specialist - Candidate resides & work either in FL or GA

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.

If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

As a Donation Coordinator Training Specialist, you will directly contribute to LifeLink’s life-saving mission. 

Develops and facilitates training for Donation Coordinators (DC), a critical department within the Tissue Bank, where all activities directly impact the management of referrals of potential tissue donors. Responsible for direct and indirect training activities for all Donation Coordinators to ensure compliance with all standards, rules, regulations, and policies regarding donor screening, authorization/consent and eligibility are achieved. Develop, oversee and execute training for Donation Coordinators.

• →Responsible for creating training schedules for new Donation Coordinators to achieve training goals for the first 90 days.
• →Assist the DC Leadership in the development of the on-boarding, training and on-going competency assessment of Donation Coordinators.
• →Develop Skills and Knowledge Assessment tools to be used for training and periodic competency assessments.
• →Provide training for one or more trainees per shift in office or remote environment.
• →Maintain the ability to perform medical suitability screening for potential tissue donors.
• →Maintain the ability to facilitate authorization and/or Disclosure for tissue donation.
• →Participate in routine review and audit of documentation and recordings and develop process improvement plans as needed.
• →Maintain detailed and complete training records.
• →Collaborate with external education providers.
• →Stay up to date with LifeLink SOP’s and industry best practices.
• →Assist in preparing new DC’s to be added to the schedule.
• →Assist the Manager with re-training and corrective action development associated with Quality Incidents.
• →Participate in Process Improvement activities.

• Passionate about helping others and making a difference
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
• Previous experience facilitating tissue donation and family communication via telephone required.  Must be able to effectively evaluate performance and training of staff facilitating donation via telephone.
• Strong knowledge and experience in the use of referral management systems, data entry, protocol development and reporting.
• Medical-related degree/certification or appropriate experience in a medical environment.
• Recommended CTBS certification.
• Medical knowledge specific to organ and tissue donation, focusing primarily on the donor screening process for tissue.
• Strong communication and interpersonal skills in order to converse with all levels. Demonstrates above average written and verbal communication skills.
• Ability to work independently within prescribed guidelines while exercising good judgment in seeking appropriate guidance as required.
• May be required to work weekends and overnight to accommodate training and schedule requirements.
• Ability to lift and carry equipment varying in weight up to 25lbs.
• A collaborator who thrives in a mission-first environment.

Working conditions are fully supported in a 24/7 call center/office environment.  May be required to work 12 hour shifts to provide coverage for new staff, including on weekends and holidays.   Work from home may be permitted. Some travel may be required.

OSHA Risk Classification:  Low

• Be part of an organization with a legacy of saving lives and giving hope
• Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
• COMPANY PAID Medical, Dental, Disability & Life Insurance
• Generous COMPANY PAID Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Growth opportunities in a mission-driven, high-impact nonprofit
• Work with purpose, knowing your efforts directly touch lives

Diversity, Equity & Inclusion
LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives?
Your next career move could be the most meaningful one yet.