Performance Improvement Specialist

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.

If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

As a Performance Improvement Specialist, you will directly contribute to LifeLink’s life-saving mission. 

The Performance Improvement (PI) Specialist will support the Organ Procurement Organization (OPO) by working with the OPO Leadership under the direction of the Director OPO Quality Systems to coordinate the planning and implementation of systematic approaches focusing on improving clinical and operational outcomes. The PI Specialist will support the OPO strategic plans to achieve high impact and significant improvements in organizational performance by providing oversight to performance improvement activities. This will be accomplished by bringing together leadership, stakeholders, and work systems using performance improvement methodologies to facilitate targeted and measurable improvement activities.

• →Support the planning, set-up, execution, and follow-up of performance improvement initiatives in collaboration with OPO leadership and frontline staff members across the OPO.
• →Facilitate and provide leadership collaboratively to highly functioning workgroup teams organized around multiple short and long duration projects designed to improve clinical and operational outcomes.  Engage and develop team members in the work of quality & performance improvement measures.
• →Assist with developing project charters, plans, and documents that demonstrates high-reliability and performance through the effective use of data.
• →Identify & implement data driven strategies to ensure team's success.
• →Create and maintain timely and thorough progress reports that may include A3s, key driver diagrams, run charts and/or PDSA testing documentation.
• →Execute pilots, time studies, process observations, value-stream maps and other information gathering activities that support PI decision-making.
• →Develop and report key metrics to accurately demonstrate improvement in quality across the OPO.
• →Assist QAPI team in reviewing, analyzing, and interpreting information to identify opportunities for improvement with variance and incident data.  May assist in root cause analysis to identify and facilitate improvement opportunities from identified variances. 
• →Will lead and guide teams through policy and protocol development and updates ensuring regulatory compliance.  Will propose revisions and modifications when identified through performance improvement opportunities. 
• →Actively participates in quarterly Process/ Performance Improvement Committee (PIC) meetings. 
• →Will serve in the capacity of a co-chair of the Improvement Projects Committee, a standing committee of the PIC.  Will be an active participant in other PIC standing committees and may serve in a chair and/or co-chair capacity. 

• →Ensures compliance with and ongoing evaluation of the OPO Quality Assessment Performance Improvement Plan in conjunction with all leadership.
• →Participates, as needed, in the testing and validation of iTransplant update releases, assisting with updating protocols/guidelines and policies as needed.
• →Participates, as needed, in regulatory surveys and inspections including CMS, OPTN/UNOS, and AHCA surveys.  Will participate in other identified audits as needed. 
• →Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• →Serves as a liaison and maintains professional relationships and rapport with LifeLink leadership and staff.

• Passionate about helping others and making a difference
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality

• Bachelor’s degree required preferably in Business or Healthcare.
• Minimum of two to four years of experience with Performance Improvement methodologies preferably in healthcare.
• Demonstrated skill and knowledge of value stream mapping and LEAN management principles. Experience with process mapping and root cause investigation techniques.
• Lean Six Sigma Green Belt certification or must obtain within first year of hire.
• Demonstrates critical thinking to analyze data to monitor trends and identify opportunities to improve performance.
• Must possess interpersonal skills necessary to interact with all levels of staff. Must be able to influence teams without direct oversight. 
• Advanced knowledge of Microsoft Office Suite products required.
• Must be extremely organized, detail-oriented, a self-starter, and able to function independently.
• Strong verbal and written communication skills.
• A collaborator who thrives in a mission-first environment.

Work requires extended hours during peak procurement periods.  Office space and equipment will be provided to perform necessary duties. 

OSHA Risk Classification:  Low

• Be part of an organization with a legacy of saving lives and giving hope
• Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
• COMPANY PAID Medical, Dental, Disability & Life Insurance
• Generous COMPANY PAID Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Growth opportunities in a mission-driven, high-impact nonprofit
• Work with purpose, knowing your efforts directly touch lives

Diversity, Equity & Inclusion
LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives?
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