Associate Customer Support Engineer

Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges.  Liferay’s all-in-one platform unites Liferay DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins.

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!

• Manage a queue of reported issues from various customers 

  • Recognize and gather crucial customer information

  • Call customers and hold screen share meetings with them as necessary

  • Configure different environments each day to test and reproduce customer issues

• Maintain a professional and quality relationship with customers through our internal ticket system

• Communicate status updates and drive communication with customers from start to finish.
• Create and assist in maintaining internal and public-facing documentation

• Experience in customer service

• A passion for learning different technologies

• Demonstrated skill in resolving technical issues

• Excellent professional skills, including effective written and spoken communication skills in English

• Proven ability to work on multiple tasks at the same time while paying strict attention to details

• Flexible and able to adjust quickly to changes.
• Demonstrated strong teamwork ethic.

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.