Client Service Analyst II - TH

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

• Monitor assigned tasks and projects to ensure Service Level Agreements (SLAs) are consistently met.

• Provide expert technical support to TELUS Health Outsourcing users across the business applications you own.

• Manage administrative and case‑management activities with minimal supervision, maintaining accuracy and timeliness.

• Process individual participant requests and perform plan‑level data processing and analysis.

• Complete and peer‑review transactions and file postings for plan participants.

• Proactively communicate with clients regarding participant inquiries that require additional information.

• Use sophisticated database tools to configure client healthcare and group‑benefits databases—defining data fields, importing data, designing screens, and creating queries/reports.

• Apply specialized technical knowledge and analytical skills to develop effective solutions for complex problems.

• Leverage deep domain expertise in health and welfare benefits (rules and regulations) to inform decision‑making and programming.

• Conduct advanced data analysis, troubleshooting, and eligibility‑logic assessment.

• Test and validate system configurations against requirement documents during implementation and ongoing administration.

• Review plan documents to support research and build comprehensive, plan‑specific knowledge.

• Contribute to business‑requirements development based on analytical findings.

• Integrate Quality Assurance processes into all projects and deliverables to guarantee excellence.

• Participate in client‑specific and enterprise‑wide TELUS Health project initiatives.

• Collaborate with team leaders and project managers to define project scope, objectives, assignments, and timelines.

• Monitor project schedules and proactively alert stakeholders if deliverables are at risk.

• Ensure all work products meet quality standards and are delivered within established timeframes.

• 3‑5 years of experience in benefit administration, business analysis, or operations with a solid understanding of health and group‑benefits programs.

• Advanced Excel skills (VLOOKUPs, pivot tables, macros) and the ability to learn new systems quickly.

• Strong analytical and problem‑solving abilities with exceptional attention to detail.

• Proven ability to prioritize multiple projects, manage time effectively, and stay organized.

• Excellent written and verbal communication; comfortable collaborating in team‑oriented environments.

• Self‑motivated, adaptable, and committed to quality, deadlines, continuous improvement, and personal growth.

• Bachelor’s degree.

• Professional certifications in HR, benefits, or related areas (e.g., CEBS).

• Project‑management experience.

• SQL, MS Access, and/or VBA programming skills.

• Experience with database management or large‑scale data processing.

• Background in project coordination or administrative support.

• Consulting or client‑services experience.

• Understanding of compliance requirements in benefits administration (ERISA, ACA, COBRA, etc.).

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.