Implementation Business Analyst

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The DB Implementation Team at TELUS Health is a dynamic group of nearly 300 skilled and motivated professionals, working together to deliver the most competitive integrated systems solutions available. We design, implement, and support a comprehensive DB pension administration solution for private and public sector clients.

Our solution stands out due to the proactive and creative contributions of each team member, including business analysts, developers, QA analysts, project managers, and solution designers. We thrive in a dynamic, Agile-driven development environment, fostering collaboration throughout the implementation process and in the ongoing services we provide to our clients.

If you are looking for a rewarding opportunity to make a positive impact on our clients and their pension plan members, this is the perfect role for you!

In this role, you will play a crucial role in delivering integrated pension administration solutions to private and public sector clients. You will gather and analyze client requirements, collaborate with cross-functional teams, and ensure successful implementation of our comprehensive solution. You will work closely with solution architects, functional leads, developers, and quality assurance teams to create innovative solutions that meet complex business needs. This position offers extensive exposure to multiple business modules including Pension, Health & Welfare, Payroll, and Finance.

• 100% work from home arrangement with travel requirements for essential meetings
• Long-term, enterprise-level project engagement with extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance)
• Rich mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry
• Comprehensive customizable benefits package to suit your unique needs and lifestyle
• Paid vacation days & well-being days as well as a well-being expense account to help maintain a better work/life balance
• Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan
• Generous mental health support account to cover the cost of therapy/counseling sessions

• →Gather and analyze client requirements for the implementation of our integrated solution
• →Document business and operational needs within the context of implementation and workflow automation
• →Evaluate and map business processes, aligning them with the data used across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony)
• →Collaborate with solution architects, functional leads, and the development team to create and review new solutions
• →Define testing scope and criteria and work closely with the quality assurance team during execution
• →Contribute to the creation or redesign of reports and communications that support processes and procedures
• →Provide ongoing follow-up with stakeholders regarding implemented changes

• A degree in administration, computer science, actuarial mathematics, business analysis, or a related field
• Minimum 5 years of experience in a relevant area, such as pension plan management, workflow management system implementation, or administrative process automation
• Proficiency in current computer technologies
• Experience in using Excel and the Microsoft Office suite

• Strong analytical skills with the ability to synthesize complex information, understand, systematize, and communicate technical concepts clearly
• Excellent interpersonal and communication skills
• Available to travel as needed

• Experience with pension administration software systems
• Bilingualism would be considered an asset

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.