Customer Support - Tier I

United States·South Jordanmid

Other

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Overview

Company Overview: Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer,

Technical Tools

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Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.

Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.

Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

As a Customer Support - Tier I team member, you will serve as the first point of contact for dealers experiencing POS hardware and software issues. Your primary focus will be diagnosing, troubleshooting, and resolving problems related to point-of-sale systems, payment terminals, and peripheral devices used in dealership environments.

The right person for this role understands that minimizing dealer effort is paramount, and every interaction should reduce friction. Our support team operates with a high degree of specialization in empathy and customer care, ensuring that every dealer feels heard, respected, and supported from first contact through resolution. This is a hands-on, dealer-facing role that demands strong technical instincts, clear communication, and a genuine commitment to getting dealers back up and running quickly. It's also a strong foundation for growth into advanced technical support, product, or quality assurance roles within Lightspeed.

You'll jump-start your onboarding by working full-time in our South Jordan, UT office for the first six months, leveraging the best our inclusive office environment offers — teamwork, community, face-to-face interactions, direct access to resources, and real-time idea sharing. After six months, you'll transition to a flexible hybrid schedule, with two to three days per week in office and the remaining days working comfortably from home.

Responsibilities

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Requirements

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At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Applicants must be authorized to work in the U.S.

Take the next step in your career—apply today and join a team where your skills will make an impact!