Senior Business Technology Manager

Setting up all IT support systems; evaluating of current technology stack across the business and advising streamlining where appropriate, including re-negotiating user contracts

Managing day to day IT support, including working internally with team members, and externally with both vendors and consultants on project implementations

Supporting with onboarding and offboarding

Successful integration of legacy tools into new tools; migration of data from Microsoft to Google 

Integration of multiple domain names, under one central domain name

Developing and implementing comprehensive IT strategies that align with the overall objectives

Managing and overseeing the IT Support function, ensuring appropriate internal security practices and compliance with relevant regulations. 

Ensuring seamless connectivity and efficient IT support for both on-site and remote employees.

Overseeing the administration and maintenance of the company's IT infrastructure, including cloud-based and on-premise solutions.

Collaborating with various departments to assess and address their IT needs, ensuring optimal support across the organization.

Managing IT budgets, vendor contracts, and service agreements, ensuring cost-effective solutions,  in relation to SOC2 compliance goals

Developing and maintaining disaster recovery and business continuity plans

Staying abreast of emerging IT trends and technologies, and incorporating them into the IT strategy as appropriate.

Providing leadership in IT-related projects, ensuring timely and efficient execution

Other duties as assigned

Bachelor’s degree (or equivalent) from an accredited University

5+ Years experience in a SaaS company, leading IT support and business technology

Prior experience using Salesforce CRM, Miro, AWS

Advanced level of coding is a must (SQL is a plus) - must be comfortable working with large datasets

Advanced expertise in AI usage, including implementation of Claude; ChatGPT

Strong interpersonal and verbal communication skills

Ability to analyze complex problems and provide simple solutions

Organized and able to manage a large volume of tasks independently

Ability to manage projects from concept through implementation

Strong familiarity with EdTech space, ideally with ECE knowledge

Advanced experience with Notion, Google and Slack

Prior experience taking a company to achieve SOC2 type 1 and 2 compliance is required

You have experience working cross-boarder, with both US and Canadian teams

The compensation range for this role is between $85,000 - $95,000 USD per year; evaluation of the offer for the successful candidate will be based on relevant experience

Minimum of 2 years experience in IT Support or related field

This role would be eligible to participate in the Employee Stock Option Plan